Manager-Program Management; Digital Workplace

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Title: Manager, Program Management

Location: New York, NY or PHX, AZ (Hybrid)
Reports to: VP, Digital Workplace Product Management
Organization: Global Infrastructure / Digital Workplace, American Express

Overview:

American Express is seeking a highly motivated PM to support the Vice President of Digital Workplace Product Management.

This role is designed for a strategic partner who thrives at the intersection of strategy and execution—helping drive business priorities, operational excellence, and leadership alignment. The Program Manager will be a core member of the Product Management Leadership Team, enabling them to maximize impact by managing business rhythms, connecting cross-functional priorities, and ensuring successful execution of key initiatives.

Key Responsibilities:

• Strategic Partner to Leadership – Act as a trusted advisor, helping to set priorities, track progress, and ensure alignment with enterprise goals.

• Business Rhythm Management – Coordinate and execute leadership routines (business reviews, staff meetings, town halls), ensuring preparation, follow-up, and high-quality outputs.

• Cross-Functional Alignment – Connect the dots across Digital Workplace and partner teams to drive execution of enterprise-wide initiatives.

• Operational Excellence – Manage tasks, reporting, and key performance metrics to monitor progress and identify areas of improvement.

• Transparent Management - Monitors and communicates the progress of project delivery, providing regular updates to stakeholders on cost, forecast, schedule, and risk assessment

• Collaborator - Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

Experience:

• Experience in leading in a fast-paced, complex, and dynamic global environment

• Experience in managing/leading technology implementation projects

• Experience in project management and reporting tools (e.g., MS Project, Jira, Trello, Asana, Excel, Tableau)

• Experience in business case development

• Experience in data analysis

• Experience in stakeholder management and/or leading complex governance structures

• Bachelor's degree in business administration and/or comparable experience; advanced degree preferred

• MBA or Master's degree in Computer Science, Analytics, Information Technology and/or comparable experience; advanced degree preferred

• Project Management certification preferred

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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• Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.