Manager -PUD & Terminal Handling

Job Summary:

To lead and continuously optimize end to end pick up and delivery and terminal handling operations across Saudi-Arabia, ensuring service performance, cost efficiency and full operational control. The role is accountable for establishing a standardized national operating model, driving productivity and capacity management and ensuring full ownership of operational cost and performance.

Job Duties and Responsibilities:

1. Operational Management

• Define and implement the national PUD & Handling operating model across all locations.
• Ensure end-to end with full ownership of cost per stop, route and shipment.
• Drive network-wide capacity planning, including volume forecasting and peak management.
• Establish clear governance, decision-making frameworks and escalation structures.

2. Terminal & Hub Operations

• Design and continuously optimize terminal and cross-dock network structure.
• Define with business performance standard operating procedures (SOPs) across all terminals to ensure consistency.
• Implement productivity standards (shipments per hour, etc).
• Optimize direct vs. cross-dock flows to reduce handling cost and transit time.

3. Team Leadership

• Build and lead a performance-driven culture with clear accountability for KPIs and results.
• Develop leadership capabilities within local teams to ensure scalable operations.
• Drive structured workforce planning including shift models and productivity targets.
• Lead change management initiatives to implement new processes and systems.

4. Performance & KPI Management

• Take full ownership of operational financial performance & quality performance including cost and contribution margin.
• Implement advanced KPI framework including cost, productivity and network efficiency metrics.
• Ensure data accuracy and enforce disciplined KPI tracking through TMS .

5. Cost & Budget Control

• Own and manage the full PUD & Terminal Handling Budget (P&L) including subcontracting and terminal costs.
• Continuously challenge cost structures and identify optimization opportunities.
• Drive make or buy decision (own fleet vs. external vendors) based on cost and service performance.
• Ensure strict cost governance and approval processes across all locations.

6. Customer Service & Stakeholder Management:

• Ensure operational planning with key customers to improve efficiency and service levels.

1. Operational Management

• Define and implement the national PUD & Handling operating model across all locations.
• Ensure end-to end with full ownership of cost per stop, route and shipment.
• Drive network-wide capacity planning, including volume forecasting and peak management.
• Establish clear governance, decision-making frameworks and escalation structures.

2. Terminal & Hub Operations

• Design and continuously optimize terminal and cross-dock network structure.
• Define with business performance standard operating procedures (SOPs) across all terminals to ensure consistency.
• Implement productivity standards (shipments per hour, etc).
• Optimize direct vs. cross-dock flows to reduce handling cost and transit time.

3. Team Leadership

• Build and lead a performance-driven culture with clear accountability for KPIs and results.
• Develop leadership capabilities within local teams to ensure scalable operations.
• Drive structured workforce planning including shift models and productivity targets.
• Lead change management initiatives to implement new processes and systems.

4. Performance & KPI Management

• Take full ownership of operational financial performance & quality performance including cost and contribution margin.
• Implement advanced KPI framework including cost, productivity and network efficiency metrics.
• Ensure data accuracy and enforce disciplined KPI tracking through TMS.

5. Cost & Budget Control

• Own and manage the full PUD & Terminal Handling Budget (P&L) including subcontracting and terminal costs.
• Continuously challenge cost structures and identify optimization opportunities.
• Drive make or buy decision (own fleet vs. external vendors) based on cost and service performance.
• Ensure strict cost governance and approval processes across all locations.

6. Customer Service & Stakeholder Management

• Ensure operational planning with key customers to improve efficiency and service levels.
• Act as escalation owner for major operational and service related issues.
• Ensure transparency and proactive communication with internal and external stakeholders.

7. Compliance & Safety

• Establish and enforce a standardized compliance framework across all locations.
• Ensure full adherence to transport, labor and safety regulations in Saudi Arabia.
• Drive a proactive safety culture with measurable safety KPIs.
• Ensure regular audits with the quality team wit clear action tracking and accountability.

8. Process Improvement & Digitalization

• Lead the implementation of a fully integrated TMS based operating model.
• Drive digitalization of end-to-end PUD and terminal processes.
• Use data driven insights to continuously optimize routing, handling and resource allocation.
• Establish data quality as a core operational KPI and enforce system discipline.

Job Qualifications and Skills Required:

• Bachelor’s degree in Logistics, Supply Chain, Business Administration (master’s preferred)
• Certifications like CSCP, CLTD, or Lean Six Sigma are an advantage
• Minimum 5 years of experience in Logistics/transportation with minimum 2 years in managerial role.
• Experience in Saudi Arabia or GCC market preferred
• Proven track record managing large-scale PUD and terminal operations with full operational ownership
• Strong knowledge of PUD operations, cross-docking, and terminal management
• Solid experience in cost control and operational performance management
• Strong understanding of fleet utilization and route optimization (in coordination with fleet management)
• Experience in implementing and operating TMS driven processes
• Strong leadership and team management skills with focus on performance and accountability
• Excellent analytical and problem solving capabilities
• Experience in budget planning and cost optimization
• Proficiency in ERP/TMS systems
• Strong stakeholder management and communication skills
• Full ownership of operational cost and performance across PUD and terminal operations