Manager Quality Assurance

The purpose of the role of Manager Quality Assurance is to manage the quality assurance function within AD Airports. This role ensures that all operational processes, service delivery, safety, compliance, and regulatory standards meet the highest quality. The Manager will work closely with cross-functional teams, regulatory bodies, and senior management to support the development and implementation of strategies that optimize performance, reduce operational risks, and improve customer satisfaction.

Responsibilities

• Develop and implement comprehensive quality assurance strategies and plans for all airport operations, ensuring alignment with organizational goals and regulatory requirements.
• Monitor and analyse quality trends and key performance indicators (KPIs) to identify areas of improvement and take corrective actions.
• Review and update the airport’s Quality Management System (QMS) to ensure compliance with industry standards and best practices.
• Ensure operational compliance with safety, security, and operational regulations by reviewing processes, standards, and procedures.
• Conduct audits and inspections to assess the effectiveness of processes, identify gaps, and ensure that corrective actions are effectively implemented.
• Maintain up-to-date knowledge of regulatory requirements to ensure the airport's compliance.
• Monitor and assess all airport processes, including passenger services, ground operations, baggage handling, security, and airside activities, to ensure service quality and operational efficiency.
• Prepare and present regular reports on quality metrics, audit results, non-conformance issues, and corrective actions, providing insights and recommendations for improvement to senior management.
• Identify and manage risks related to operational quality, safety, and service delivery, ensuring that risk mitigation measures are in place and operationalized.
• Implement a robust process for identifying non-conformance and managing corrective actions to minimize service disruptions or safety incidents.
• Ensure that all incidents, complaints, and non-conformances are effectively investigated, documented, and resolved.
• Provide ongoing support and coaching to department teams, fostering a culture of quality improvement, customer satisfaction, and accountability.
• Work closely with operational teams, senior management, and external partners.
• Act as the point of contact for quality-related issues and liaise with stakeholders to resolve concerns effectively.
Represent the airport in quality-related meetings, working groups, and industry forums to stay abreast of best practices and emerging quality trends.

Requirements and Skills

Top Competencies Required:

• Proven experience in managing cross-functional teams and implementing quality management systems.
• Strong knowledge of aviation regulatory frameworks, safety, and quality standards.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Excellent communication skills, both written and verbal, with the ability to report and present quality data.
• Results-driven with a focus on continuous improvement.
• Collaborative with strong interpersonal and teamwork abilities.

Education and Qualifications:

• Minimum degree-level qualification in Aviation, Safety, or a related field.
• Certification in Quality Assurance.

Experience:

• 7+ years of experience in safety and quality management systems or operational management roles.
• Significant experience within an airport.
• Experience in conducting audits, inspections, and assessments within an airport environment.