Manager (Quality Audit, Billing & Compliance) - Medical Insurance

Job Description:

1. JOB PURPOSE

This role is responsible for oversight of three departments within COE Operations, being direct supervision of the full Quality Assurance team, and supervision over the leads of Billing and Operational Compliance. Reporting to the senior manager, the candidate will be responsible for coordinating activities being carried out across the three functions, ensuring targets are being set and met, providing strategic updates to senior management, working on continuous improvements and development of the teams, and overseeing various organizational projects.

2. RESPONSIBILITIES AND DUTIES

· Manage day-to-day governance of the functions alongside the department leads

· Identify potential improvements to maximise efficiency and reduce risk, and make

recommendations to reporting manager

· Set targets and measure performance against these

· Proactively own responsibility of escalations and issues related to the teams

· Provide extensive support and guidance to Regional and International teams on Middle East & Africa operational queries and requirements.

· Maintain issue log to identify gaps and opportunities for process improvements

· Support with internal and external audits

· Stays updated with the regulatory requirements with the markets and impart inter-department training when needed.

· Liaise with senior representatives of clients, brokers, and internal stakeholders

· Closely partner with regional sales and client management teams to provide advice, support and guidance on all related and relevant matters.

· Establish and maintain relationships with key stakeholders

· Plan and coordinate the operational activities to guarantee optimal performance of the departments

· Partner with other operational leads to ensure alignment and development of service capabilities

· Oversee multiple projects including planning, approvals, testing and release management

3. KNOWLEDGE, SKILLS AND EXPERIENCE

· · Minimum Bachelor's degree

· Excellent English written and oral communication skills

· Minimum of 5 years people management and reporting experience is required

· Exceptional organizational and time-management focus

· Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to severe complexity.

· High proficiency in MS office, excel in particular

· Great rapport building and communication skills

· Strong problem solving, leadership skills, analytical and decision-making skills

· Minimum of 3 years’ experience of the Middle East insurance market

· Ability to organise, prioritise and manage workflow to meet individual and team production standards

· Attention to detail, with high level of accuracy

· Ability to work under pressure/own initiative

· Good analytical skills

· Customer focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements

Pay: AED15,000.00 - AED20,000.00 per month

Experience:

• Medical Insurance: 3 years (Required)
• Billing, Quality and Compliance: 3 years (Required)
• People Management: 5 years (Required)

Work Location: In person