Manager – Real Estate Trustee Office

We are looking for an experienced Manager to oversee the daily operations of our Real Estate Trustee Office , ensuring all property transfer and registration activities are conducted efficiently, accurately, and in full compliance with UAE regulations.

This role is critical in ensuring smooth day-to-day operations, full compliance with Dubai Land Department (DLD) regulations, and the delivery of a professional, efficient, and customer-focused service.

The ideal candidate will have strong leadership skills, experience managing service centers or government-related operations, and the ability to maintain high standards across both operational and customer-facing functions.

Key Responsibilities

Operations Management

• Oversee the daily operations of the center, ensuring all services are delivered efficiently and in line with DLD standards
• Manage transaction workflows, service counters, and overall center performance
• Ensure readiness and smooth functioning of all operational areas, including front desk and registration services
  
  

Compliance & Governance

• Ensure full compliance with Dubai Land Department regulations and operational guidelines
• Act as the main point of contact with DLD representatives, supervisors, and auditors
• Monitor adherence to policies, procedures, and service-level agreements (SLAs)
  
  

Team Leadership & Development

• Lead, supervise, and support all center staff, including registration officers and customer service team
• Ensure all employees complete required “Ameen” certification and ongoing training
• Maintain high levels of staff performance, professionalism, and accountability
  
  

Customer Experience & Service Quality

• Ensure a seamless and professional experience for all customers visiting the center
• Handle escalations and resolve complex customer issues in a timely and effective manner
• Monitor service quality and implement improvements where needed
  
  

Administrative & Reporting

• Oversee internal coordination, reporting, and documentation processes
• Ensure accurate record-keeping and proper use of systems and platforms
• Track performance metrics and prepare reports for management and relevant authorities
  
  

Requirements

• Bachelor’s degree in Business Administration or a related field
• Minimum 3 years of experience managing a service center or similar operation
• Strong understanding of operational processes and customer service standards
• Experience in real estate, government services, or regulated environments is a strong advantage
• Excellent leadership, communication, and problem-solving skills
• Ability to work in a structured, compliance-driven environment
• Must be eligible to meet DLD requirements for the role
  
  

Salary & Benefits

• Competitive Salary: Based on experience
• Work Visa sponsorship
• Medical insurance
• 30 days of paid annual leave
• Professional and structured working environment
  
  

Work Arrangement

• Full-time, on-site position (UAE-based)
  
  

Why Join Us?

✔ Lead operations at a Real Estate Trustee Office , a key part of property ownership processes.

✔ Manage a structured, compliance-driven environment with clear impact.

✔ Play a critical role in ensuring accuracy, efficiency, and trust in every transaction.

✔ Join a growing organization with long-term stability and expansion plans.