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Manager-Reception & Security
Overview:
The rate for this position is $21.84-$36.78 per hour.
Enjoy a brighter career by the Great South Bay! Our Lady of Consolation is a proud member of Catholic Health Services of Long Island and a recognized leader in providing exceptional quality driven care. We offer Long Term, Post Acute and Skilled Nursing services. Our employees enjoy competitive salaries, a dynamic work environment and a generous benefit package. The Lead Receptionist is responsible for overseeing front desk operations and ensuring the safety and security of residents, staff, and visitors within the nursing home. This role combines customer service leadership with facility security management to maintain a welcoming, safe, and compliant environment.
Job Details:
Responsibilities will include:
- Supervise and schedule reception staff to ensure continuous front desk coverage
- Maintain timekeeping and payroll
- Ensure proper visitor sign-in/sign-out procedures and identification protocols
- Ensure professional, courteous, and compassionate interactions with residents, families, and visitors. Address and resolve visitor concerns or complaints promptly
- Communicate policies and updates to staff and visitors effectively
- Train reception staff on customer service standards, confidentiality, and emergency protocols
- Work closely with nursing, maintenance, and administrative departments
- Participate in emergency preparedness planning (fire drills, evacuation procedures, lockdown protocols)
- Serve as a point of contact for emergencies and coordinate response efforts
- Oversee phone systems, visitor logs, and front desk procedures
- Monitor access control systems, surveillance cameras, and alarm systems
- Maintain accurate reports and logs related to security and front desk operations
- Order and maintain supplies for reception and security.
Requirements:
- High school diploma required
- 1-2 years of experience in security, hospitality, healthcare, or related field
- Prior supervisory or management experience
- Strong interpersonal and customer service skills
- Knowledge of safety regulations and emergency procedures
- Proficiency in basic computer systems (Microsoft Office, security software)
- Requires weekends, and holidays rotations
The rate for this position is $21.84-$36.78 per hour.
The salary range or rate listed does not include any differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits.
At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, employees are eligible for generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.
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