Manager, Regional Operations Training

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

ABOUT THE JOB

The Manager, Regional Operations Training plays a dual role , leading the Regional Training Coordinators and directly supporting one assigned region. This role ensures teammates and leaders are well-prepared, supported, and equipped for success. It partners with Operations leaders to coordinate onboarding, training, and operational excellence initiatives—organizing logistics, aligning stakeholders, and ensuring the right resources are in place at the right time.

As the manager of the Regional Training Coordinators, this role provides guidance, oversight, and support to ensure consistent training practices, clear communication, and alignment across all regions. Additionally, by serving as the dedicated coordinator for one region, the role maintains hands-on involvement in daily training operations, tracks participation, supports change initiatives, and helps create a seamless teammate experience that strengthens operational performance .

ESSENTIAL DUTIES & RESPONSIBILITIES

People Management

• Lead, coach, and develop Regional Training Coordinators to ensure consistent, high-quality training support across all regions.
• Provide ongoing feedback and conduct regular check-ins focused on performance, development, and workload balance.
• Set clear expectations around training standards, processes, communication practices, and service levels.
• Foster collaboration and knowledge sharing across Training Coordinators to ensure consistent experiences and best-practice alignment.

Onboarding & Training

• Play a pivotal role on the Regional People Team (Regional People Partner, Regional Training Coordinator, & Regional TA Partner) by leading and implementing people strategies that drive the region’s growth and success by aligning talent, culture, and performance priorities across the region.
• Collaborate with GMs and regional leaders to oversee onboarding for clinical and operations teammates, including orientation, shadowing, learning paths, and follow-up.
• Organize logistics to streamline onboarding across the region, tracking progress and serving as the central accountability point.
• Partner with SMEs to design, update, and deliver training programs, playbooks, job aids, and courses that reinforce best practices and support continuous improvement.
• Ensure training programs align with regional performance outcomes such as efficiency, compliance, quality, and engagement.

Competency & Change Support

• Coordinate remedial training by connecting teammates to appropriate resources (e.g., system, EHR, or clinical training) and clinical mentor programs.
• Partner with leaders and SMEs to oversee completion of clinical competency and programs (new hire, annual, ad hoc , P3/Propel ), ensuring visibility, fairness, and compliance across the region.
• Support change readiness by coordinating training, resources, and communication for new tools, systems, and workflows.
• Work with operations leaders to standardize processes across health centers, reducing variability and ensuring consistent execution.

Outcomes, Tracking & Communication

• Maintain dashboards and reports to monitor training participation, competency completion, and program effectiveness.
• Act as a data steward by identifying trends, escalating issues, and translating insights into actionable operational improvements.
• Track regional issues, enter help desk tickets, and monitor resolution to ensure accountability and timely follow-through.
• Coordinate clear and timely communications for new systems, workflows, and initiatives; prepare leader talking points; and serve as the bridge between enterprise rollouts and local adoption.
• Partner with leaders to drive engagement and collaboration around teammate engagement and change initiatives to ensure long-term success.

QUALIFICATIONS

Bachelor’s degree in Business Administration, Healthcare Administration, Organizational Development, Education, Human Resources, or related field and minimum of .5 years’ experience in operations coordination, training/enablement, or administrative/project support role, or equivalent combination of education and experience. 3+ years of experience in managing and effectively leading others. Experience in healthcare operations, clinical support, or corporate training programs preferred. Demonstrated success in coordinating onboarding, training logistics, or process rollouts across teams or regions. Experience supporting change management or communication initiatives is a plus.

Ability to travel 25% within their region, as necessary.

DESIRED ATTRIBUTES

• Empathetic leader who demonstrates emotional intelligence, active listening, and a supportive approach that builds trust, psychological safety, and engagement across the team.
• Strategic leader who effectively balances regional needs, team capacity, and organizational priorities, making clear decisions, removing barriers, and ensuring the team stays focused on what matters most.
• Strong project coordination and organizational skills; ability to manage multiple priorities across regions.
• Excellent written and verbal communication; able to prepare clear leader talking points, teammate resources, and updates.
• Comfort with data tracking and reporting; ability to maintain dashboards, pull participation data, and identify trends.
• Strong interpersonal skills; able to partner effectively with leaders, SMEs, and teammates at all levels.
• Strong skills in Microsoft Office Suite (PowerPoint, Excel, Word) and Microsoft Teams, with the ability to design presentations, manage basic spreadsheet data, and support effective team communication and project coordination.

Pay Range: $70,000 - $80,000/yr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. This position is also eligible for an annual incentive.

We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.