Manager, Sales & Operations

About Us

Med Aesthetics Miami began as a small dream within the walls of the University of Miami Hospital and has grown over the past fifteen years into one of South Florida’s most trusted med spas and wellness centers.

At Med Aesthetics Miami, we believe that true confidence comes from feeling good in your own skin. Our approach is personalized, science-based, and holistic, offering a full spectrum of services—from injectables and laser treatments to body contouring and skin rejuvenation—tailored to each client’s unique needs. Guided by our proprietary “Skin and Beyond” methodology, our highly skilled team of certified aestheticians, technicians, nurse practitioners, and board-certified consultants ensures that every client receives safe, effective, and customized care.

Founded and led by Rosanna Bermejo, MBA, MSN, Nurse Practitioner, our team is dedicated to staying at the forefront of research, innovation, and industry trends. Our mission is to help clients enhance their image and wellbeing while fostering self-care, inclusion, and trust in a welcoming and professional environment.

As a growing, client-focused organization, we are looking for a Sales and Operations Manager who is passionate about delivering exceptional service, driving operational excellence, and contributing to the ongoing growth of our award-winning brand.

About You

We are seeking a high-accountability, builder-minded Sales & Operations Manager to serve as the right hand to ownership across our Coral Gables and Aventura locations. You will report directly to the Founder.

This role is responsible for driving revenue performance and growth, improving operational efficiency, building and maintaining a high-performance team culture by managing staff, increasing conversion performance, and building accountability across the provider and front desk teams.

The ideal candidate thrives in growth-stage environments and is comfortable creating structure, implementing systems, coaching and holding teams accountable to measurable performance standards.

This is not a passive management role — this is a hands-on revenue and execution role.

Key Responsibilities

Revenue & Sales Performance Ownership

• Increase call-to-booking conversion rate by 10%+
• Increase quarter-over-quarter revenue while maintaining gross margin integrity
• Increase call answer rate
• Improve show rate and reduce no-shows
• Improve provider utilization rates by 10–15%
• Track and improve rebooking percentage and drive rate to 70%+ across treatment plans
• Improve average revenue per appointment
• Monitor and reduce revenue leakage (uncollected balances, misapplied packages, no-shows)
• Implement daily and weekly sales tracking dashboards
• Coach front desk team on booking, upselling, and objection handling

Provider Performance & Accountability

• Lead, manage, and hold staff accountable to performance standards, ensuring alignment with sales goals, operational protocols, and client experience expectations
• Track revenue per provider and average ticket size
• Monitor booked hours vs available hours
• Support production goals and hold team accountable
• Implement structured monthly performance reviews
• Identify training gaps and coordinate coaching

Operational Excellence

• Standardize service naming, pricing alignment, and package tracking
• Ensure accurate revenue logging and reconciliation with POS system
• Implement standardized reporting and KPI dashboards
• Implement SOPs for booking, payment collection, package management and structured follow-up systems for missed calls and inquiries
• Monitor outstanding balances and enforce collection procedures
• Improve communication flow between locations
• Ensure both locations maintain the highest standards of cleanliness, organization, and client experience in alignment with brand and regulatory expectations
• Perform and oversee assigned administrative duties to support daily operations and ownership priorities

Reporting & KPI Management

Own and report weekly on:

• % calls answered
• % answered calls booked
• Show rate
• Rebooking rate
• Revenue per provider
• Revenue per booked appointment
• Outstanding balances
• Package utilization rates
• Any other key metrics needed

Present findings to ownership with recommended action plans.

Leadership & Culture

• Serve as on-site leader in both Coral Gables and Aventura
• Provide weekly KPI reports with action plans and ownership while driving weekly team meetings
• Drive a performance culture with measurable expectations
• Support morale while maintaining accountability
• Act as escalation point for operational challenges

Other duties and responsibilities as needed to support business goals.

Qualifications

• 3+ years experience in sales management, operations management, or medical aesthetics leadership
• Proven ability to increase conversion rates and revenue performance
• Strong understanding of KPI tracking and performance dashboards
• Experience managing multi-location teams preferred
• High attention to detail and operational discipline
• Builder mindset — comfortable creating structure from ambiguity

Preferred experience in medical aesthetics, wellness, medspa, or high-ticket service environments.

Ideal Candidate Traits

• Highly accountable
• Data-driven decision maker
• Strong coach and communicator
• Comfortable holding teams to performance standards
• Organized and systems-oriented
• Entrepreneurial mindset

Compensation

Base salary + performance-based bonus tied to:

• Revenue Growth (while maintaining margin targets)
• Conversion Rate Improvement
• Provider Utilization
• Rebooking Rate (70%+ target)
• Show Rate (85%+ target)
• Operational Excellence & Reporting to include reduction in outstanding balances and clean reporting cadence maintained

Pay: $55,000.00 - $65,000.00 per year

Work Location: In person