Assistant Manager Sales Operations

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Role Summary
The Assistant Manager Sales Operations oversees all operational workflows that support partner onboarding, go-live readiness, inventory management, and administrative account processes. The role ensures smooth execution, high-quality service delivery, and strong collaboration with Sales, Inside Sales, and Account Management teams.

Key Responsibilities
Team Leadership

• Lead and develop four core teams: Onboarding, Restaurant Operations, Inventory Management and Admin Account Managers.
• Manage performance, KPIs, and SLA delivery across all regions.

Onboarding Operations

• Ensure fast and accurate activation of new partners.
• Oversee training, credentials creation, tablet delivery, technical support, switches, and merges.

Restaurant Operations

• Guarantee flawless partner go-live through QA calls, menu/content verification, test orders, and training validation.
• Improve NPS and activation quality.

Inventory Management

• Manage tablet and SIM card stock, allocation, contracts, and GSM invoices.
• Oversee end-of-deal collection and reduce faulty stock issues.

Admin Account Management

• Oversee administrative requests: replacements, terminations, new contracts, annexes, bank updates
• Support Account Managers teams with accurate and timely backend operations.

Operational Excellence

• Standardize SOPs and centralize processes across markets.
• Lead improvement projects on vendor incubation, reachability, churn validation, price disparity
• Ensure strong cross-functional alignment with logistics, finance, sales, and training.

Requirements

• 5+ years of experience in Sales Ops, Vendor Ops, or similar.
• Strong people management skills with experience leading large teams.
• Excellent analytical, problem-solving, and process improvement capabilities.
• Ability to manage high-volume operations in a fast-paced environment.