Manager, Sales & Retail Learning

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we re driven by innovation and excellence. Join us and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage

At Emirates Group we believe in developing our employees and through our Group Learning Talent team we are constantly innovating to ensure our talent reaches it's potential. As Manager - Sales & Retail Learning you will lead, oversee and govern end to end learning solutions in Sales and Retail skill development across the Emirates Group, establishing internal operational excellence in order to enable continuous capability development supporting EK Group Strategy.

In this role you will:

• Lead the development design and implementation of operational learning solutions in Technical Learning for key stakeholders across The Group in consultation with the business and, where required, aligned to regulatory requirements.
• Ensure learning solutions are strategically aligned with EK Group business intent and values.
• Govern the group operational learning experience ensuring that all regulatory and compliance requirements are met in partnership with the business.
• Drive effective utilisation of departmental resources to support strategic projects and business priorities.
• Liaise with vendors to ensure any third party investment is aligned to the learning experience standards and meets all regulatory and compliance requirements.
• Oversee the learning impact evaluation of operational learning interventions in line with international best practices and provide timely reporting to leadership and the business.
• Partner with the Digital Learning Experience team to ensure consistency in operational learning experience across all modalities.
• Establish and maintain relationships of strategic partnership with the key stakeholders dependent on LT operational learning support.
• Lead, manage, mentor and develop a team.
• Foster a collaborative, high-performance, friendly and passionate team environment to ensure the development and retention of critical talent within Emirates

Qualification

To be considered for the role you must meet the below requirements:

• Degree or Honours in a relevant field and a minimum of 10 years in a Human Resources Learning & Development role.
• Experience in a learning leadership position.
• Experience in continuous improvement and process enhancements with a focus on operational excellence.
• Experience working in a largescale international organisation.
• Experience in learning administration reporting and innovation.

Youll have an edge if you have:

• Train the trainer experience.
• Experience in evaluating learning experience standards