Manager, Specialty Operations

Position Purpose:

Manager, Specialty Operations is responsible for driving cross-functional initiatives that improve selling effectiveness and remove friction from the customer and associate experience across Specialty categories. This role connects strategic priorities with field execution, leveraging analytics, store insights, and pilot learnings to refine processes and scale high-impact solutions. This position offers strong exposure to merchandising and operations leadership, with the opportunity to own highly visible initiatives and expand scope across broader Specialty categories.

Key Responsibilities:

Partner cross-functionally with organizational teams, internal and external clients, management and others in driving change within Home Depot
Develop Recommendations: Prioritize issues and brainstorm/develop solutions and recommendations by
working with a diverse group of people (store personnel, merchants, other HD companies, non-HD
companies, vendors, etc.)
Evaluate Results: Analyze the financial results of initiatives versus projections through financial analysis,
control stores, and other benchmarks. Evaluate the operational issues of initiatives by walking stores,
talking to associates, talking to customers and interviewing merchants
Project Management: Handle the day to day issues associated with implementing a new initiative. These
may include working with store planning, visual merchandising, store and divisional associates
Use diverse problem-solving methodologies to understand the fundamental parts of the problems and
communicate the solutions effectively

Direct Manager/Direct Reports:

Reports to Senior Manager of Pro Business
No direct responsibility for supervising others.

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

Working Conditions:

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Minimum Qualifications:

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications:

1. Cross-Functional Project Management & Execution

Experience managing complex, cross-functional projects or retail operations initiatives

2. Data-Driven Problem Solving & Financial Acumen

Strong analytical skills with experience leveraging data, store insights, and financial metrics to diagnose performance gaps and measure business impact

3. Retail Frontline & Customer Experience Optimization

Demonstrated experience optimizing retail store operations, improving associate productivity, and enhancing the customer journey

4. Strategic Stakeholder Management & Communication

Exceptional communication and stakeholder management skills, with the ability to influence cross-functional partners and present compelling, data-backed business cases

5. Change Management & Field Adoption

Experience in change management, specifically in designing operational processes, and creating field training/implementation strategies

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

No additional education

Minimum Years of Work Experience:

2

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

None

Competencies:

Strong leadership skills and personal initiative as well as passion for the business
Strong communication skills - both written and verbal
Ability to work with all levels within an organization and to lead without positional authority
Business judgement - broad and general business knowledge and the ability to understand the big picture
Strong analytical and problem solving skills including logical, structured thinking and strong quantitative skills