The Manager works collaboratively within a team of highly qualified Performance Transformation consultants to deliver performance improvement for healthcare organizations. This position will be primarily responsible for performing billable work for clients. The role of the Manager will actively lead and participate in engagement workstreams working on activities and deliverables to meet the objectives of the Statement of Work or internal project. Responsibilities include determining client needs in terms of the engagement statement of work; lead, complete and provide quality assurance over data analyses; interpret data analyses and form initial recommendations and develop potential solutions for consideration; lead the team and participate in the development of client deliverables and presentation materials for various audiences; play an active leadership role in risk identification and mitigation; manage workstream economics and project management; and lead work efforts in the implementation of recommended improvements.
The Manager is responsible for the day-to-day management of all activities, deliverables and staff assigned to their workstream or project. The Manager will work in building and maintaining an effective and high-performing team for assigned activities. The Manager will work in a team environment to professionally work with clients on specific workstreams and manage client leadership expectations regarding deliverables against the Statement of Work. The manager will be responsible for the timely completion of deliverables against the Statement of Work inclusive of all data analytics reviews, deck reviews and final “walk throughs” for presentations they are responsible for managing. The Manager will be a mentor and coach for staff working with them and will utilize Coker and Acuvance solutions and tools as needed. The Manager will work with team and Practice leadership to professionally represent Coker and Acuvance to the client and in all other settings. The Manager is responsible for building strong, referenceable client relationships.
The Manager is required to also participate in Coker internal activities including practice development, required and approved educational opportunities and learning the various technologies, methods and processes necessary for the completion of their work for clients. Additionally, the Manager should:
KEY RESPONSIBILITIES OF THE ROLE:
Execute/direct/oversee analyses, initiate interpretations and review the interpretations, findings and conclusions of others reporting to them on the team. Prepare or lead the preparation of written, graphic and verbal presentations of analytics and recommendations for team leadership review. Utilize sound storyboarding skills and tailoring messaging to the correct audiences.