Manager Surveillance

Description

We are seeking an experienced and detail-focused Surveillance & Loss Prevention Manager to join our Security Operations team. The ideal candidate will bring a minimum of 5 years of hands-on experience in surveillance, security operations, and loss prevention, strong leadership capabilities, and advanced proficiency in Microsoft Excel. This role is critical in optimizing monitoring operations, enhancing security protocols, conducting video review and analysis, and ensuring a safe and secure environment across all monitored locations.

Key Responsibilities

• Manage and oversee daily surveillance and monitoring activities to ensure effective and uninterrupted security operations.
• Review existing surveillance and security procedures on a regular basis and recommend improvements where required.
• Lead, coach, and support a team of monitoring personnel to enhance performance, discipline, and skill development.
• Develop and implement monitoring strategies aligned with organizational objectives, risk assessments, and regulatory requirements.
• Oversee video review processes to identify theft, fraud, or policy violations, and ensure timely reporting to the corporate Loss Prevention team.
• Analyze surveillance and LP data, trends, and incidents; detailed reports and dashboards for senior management and corporate LP.
• Ensure accurate documentation of incidents, escalations, and follow-up actions.
• Collaborate closely with cross-functional teams to address security concerns and strengthen overall safety processes.
• Stay updated on emerging surveillance technologies, industry trends, and best practices, and recommend upgrades when applicable.
• Respond promptly to security incidents or emergencies and coordinate with internal stakeholders and external authorities when required.
• Ensure compliance with company policies, legal requirements, and ethical surveillance standards.
  
  

Required Qualifications & Experience

• Bachelor’s degree in Security Management, Criminology, Business Administration, or a related field (preferred).
• Minimum 5 years of experience in surveillance, monitoring, or security operations, including at least 2 years in a managerial role.
• Experience in loss prevention, specifically video review, data analysis, and reporting.
• Strong leadership, decision-making, and team management skills.
• Advanced proficiency in Microsoft Excel (data analysis, reporting, dashboards).
• Experience working with CCTV systems, monitoring tools, and incident management systems.
• Strong analytical, reporting, and problem-solving abilities.
• Excellent communication and coordination skills.
• Ability to work under pressure and handle sensitive situations with discretion.
  
  

Key Competencies

• Attention to detail
• Strategic thinking
• Incident & loss prevention management
• Data-driven decision-making
• Confidentiality and integrity
• Team leadership and development