Manager – Tasheel Service Center

Job Purpose:
To oversee the operations of the Tasheel service center, ensuring efficient delivery of labor and employment-related services in compliance with MOHRE regulations, while maintaining high levels of customer satisfaction and operational excellence.

Key Responsibilities:

• Manage daily operations of the Tasheel center, ensuring smooth processing of MOHRE services (work permits, labor cards, employment contracts, etc.).
• Ensure compliance with MOHRE guidelines, labor laws, and government regulations.
• Supervise and lead staff, ensuring they are trained and updated on procedures and customer service protocols.
• Monitor customer service quality, handle escalated complaints, and ensure resolution of complex cases.
• Maintain strong relationships with MOHRE officials and other government entities.
• Oversee financial performance including budgeting, cost control, and revenue tracking.
• Implement operational policies and quality assurance measures to improve efficiency.
• Generate and submit regular compliance, financial, and operational reports to management and government authorities.
• Drive initiatives to enhance digital adoption and service automation in line with UAE government smart services.
• Ensure data confidentiality, security, and integrity in all transactions.

Requirements:

• Bachelor’s degree in Business Administration, Public Administration, or related field.
• 6–10 years of managerial experience in government services, PRO services, or customer service centers.
• Strong knowledge of UAE labor law, MOHRE systems, and Tasheel services.
• Excellent leadership, organizational, and problem-solving skills.
• Strong communication skills in Arabic and English (additional languages a plus).
• Ability to manage large teams, handle pressure, and deliver results within timelines.
• Strong communication skills in Arabic and English.

Job Type: Full-time

Application Question(s):

• How many years of experience in UAE Government Sector organizations?
• Are you fluent in Arabic an English?
• What is your current salary?
• What is your expected salary?