Manager, Technical Training and Development, Performance Improvement

Marketing Statement:

The Office of Technical Training and Development at WMATA is hiring a Manager, Technical Skills Training to lead a transformative workstream focused on elevating our instructional workforce. This role will build and launch a structured trainer development program that supports instructors in strengthening their facilitation skills, beginning with a skills assessment and feedback process and culminating in a long-term investment roadmap. You¿ll also partner across teams to standardize onboarding for new technical training hires and lay the foundation for a future-focused staff development strategy¿one that not only builds great instructors, but grows future leaders. We¿re looking for someone who can connect the dots between instructional quality and organizational growth, is energized by building programs from the ground up, and can navigate both frontline needs and big-picture goals.

MINIMUM QUALIFICATIONS

Education

• An Associates' degree from an accredited college or university in Education, Instructional Design, Engineering, Human Resources Development, Urban Transit, Transportation or a related field
• In lieu of an Associate degree a High School Diploma or GED plus two (2) years of experience in developing and administering technical training, maintenance, safety skills and/or transit operations programs in an industrial setting.

Experience

• A minimum of seven (7) years of progressively responsible experience in developing and/or administering technical training, employee development programs in an industrial setting; and/or a combination of developing and administering technical training experience, with field experience in transit engineering, operations, fleet maintenance, and/or infrastructure maintenance.

Certification/Licensure

• A valid Drivers License
• Infrastructure or Rail assignments are required Roadway Worker Protection qualification within three (3) months of hire

Medical Group

• Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

SUMMARY

• The Manager, Technical Training and Development is responsible for the establishment, management, execution, and continuous improvement of technical skills, maintenance skills, and/or operational training programs supporting Infrastructure, Fleet, and/or Transportation organizations at WMATA. This leader enforces WMATA¿s rules, regulations, policies, and procedures, establishes and/or introduces innovative training standards/methods for new and existing employees to improve key performance indicators (KPIs) and workload measures to the standards of the assigned department.

ESSENTIAL FUNCTIONS

• Manages a staff of supervisors and instructors assigned to develop and implement comprehensive training programs for initial qualification and continual training, including associated apprentice and technical skills (TSP) programs.
• Implements and manages a systematic approach to training and development to ensure the effectiveness of training programs provided. This includes performing needs analyses, skills gap assessments, and training evaluations to verify quality and effectiveness of training programs.
• Collaborates with internal and client department leadership for continuous improvement of training development and delivery. This includes identifying training needs, directing curriculum development and improvement, providing pathways for skill improvement of instructional staff, and recommending alternative vendors/external education resources.
• Establishes and manages comprehensive technical skills training programs based on adult learning and instructional design best practices, incorporating innovative and effective techniques, to ensure engagement of a diverse workforce and effective delivery of intended training objectives.
• Monitors findings from internal and external audits to ensure that required changes are updated into instructional programs, policies, and procedures. Operates as training expert and/or point of contact in Corrective Action Plan workshops and communications.
• Oversees the development and implementation of training manuals and curricula, evaluation procedures, test instruments, simulators, mock-ups, and training media. Ensures that current modifications and new equipment are incorporated into all instructional programs.
• Oversees the direct supervision of Technical Skills Programs; ensures that current, accurate and complete records exist for each apprentice/trainee showing their attendance, work experience, related instruction and progress.
• Provides review and approval of contractor training programs including development of instructional specifications, review and approval of deliverables, scheduling, coordinating, and monitoring of training.
• Supervises staff to include recommending applicant selection, disciplinary actions, resolution of grievances, assigning duties, directing work, conducting performance evaluations, approving leave requests and timesheets, and ensuring appropriate subordinate training is provided.
• Develops, administers, and implements effective employee selection/promotional examinations, reviews promotional eligibility standards, and supervises the transfer/promotion of operations and infrastructure employees, ensuring compliance with Federal regulations, guidelines and WMATA policy.
• Provides quarterly status reports which include budget, goals, activities, accomplishments, and projections. Forecasts and recommends long-term instructional and documentation program budgets and resource requirements.

The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience.

Applicants should include all relevant education and work experience. Evaluation criteria may include one or more of the following:

• Skills and/or behavioral assessment
• Personal interview
• Verification of education and experience (including certifications and licenses)
• Criminal Background Check (a criminal conviction is not an automatic bar to employment
• Medical examination including a drug and alcohol screening (for safety sensitive positions)
• Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law. This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.