Manager, Trade Operations, Banking Operations (UAE National)

Job Summary

As a Manager in Trade Operations within Standard Chartered Bank's dynamic Dubai office, you will play a pivotal role in driving the bank's strategic vision by embedding our core values and business principles in every client interaction. This role demands a commitment to providing a distinctly human touch in service delivery, appreciating the critical importance of client relationships at every phase of our business operations.

You will be responsible for fostering and sustaining robust partnerships with clients and internal stakeholders, ensuring seamless communication, prompt responses, and an unwavering focus on business objectives and compliance mandates. Special emphasis will be placed on delivering exemplary service to our Priority clients, ensuring their needs are met efficiently and with the highest standard of professionalism.

Your ownership of client transactions will be comprehensive, guaranteeing diligent oversight throughout every stage to uphold consistency and operational excellence. This role requires a proactive approach to managing transaction workflows, problem-solving, and client engagement to reinforce the bank's reputation as a trusted trade finance partner in the market.

Key Responsibilities

In this role, you will handle a broad spectrum of responsibilities critical to sustaining operational integrity and client satisfaction within Trade Operations:

• Manage and resolve client queries, complaints, and compliments sourced through multiple channels such as voice, email, online platforms, and internal communications, ensuring comprehensive case ownership from receipt to resolution.
• Maintain clear and timely communication with both clients and internal departments to provide updates, resolutions, or necessary escalations, fostering transparency and trust.
• Drive resolution initiatives within defined timelines to uphold service level agreements and maintain smooth transaction flows.
• Collaborate closely with trade processing teams to address and resolve transaction issues expediently, promoting uninterrupted business operations.
• Champion client empowerment by encouraging adoption of digital self-service tools such as eAdvices, S2B, and Track-It, contributing to efficiency and client autonomy.
• Conduct regular client engagements, including educational sessions emphasizing digitization benefits, analytical review of volumes and queries, and strategic discussions on disruption causes and solutions.
• Uphold stringent confidentiality standards in managing client data and sensitive information in compliance with regulatory requirements and internal policies.
• Monitor and ensure timely action on all trade transaction queues, minimizing delays and maintaining smooth operations across country-specific and global interfaces.

Skills and Experience

• 1-2 years of experience in trade operations
• Educational qualification: Undergraduate degree or equivalent in a relevant discipline.
• Profound understanding of ICC rules, local laws, as well as the legal and operational risks associated with trade finance.
• Certifications such as Certified Documentary Credit Specialist (CDCS) or Certified Specialist in Demand Guarantees (CSDG) are highly desirable and considered advantageous.
• Proven ability to manage complex client interactions and operational workflows with attention to detail and compliance.
• Experience using relevant banking software and digital trade platforms to improve transactional efficiency.

About Standard Chartered

At Standard Chartered, we pride ourselves on being a truly international bank that combines agility with scale, capable of delivering significant impact. With a heritage spanning over 170 years, we are committed to making a positive difference for our clients, communities, and employees globally.

Our culture is rooted in questioning conventions, embracing challenges, and seeking continual growth and improvement. We believe in the power of diversity to drive innovation and create value, and we strive to cultivate an inclusive environment where every individual can contribute and thrive.

Our purpose is clear: to drive commerce and prosperity through our unique diversity. We bring this to life through our valued behaviours that guide how we work together daily:

• Do the right thing: Acting with integrity, being assertive in our convictions, and keeping the client at the core of all decisions.
• Never settle: Continuously improving, simplifying processes, and learning from our successes and challenges.
• Are better together: Celebrating differences, fostering inclusiveness, and collaborating to build sustainable, long-term success.

What We Offer

We believe in rewarding our people fairly and providing a supportive environment that promotes well-being and growth. In alignment with our Fair Pay Charter, we offer a comprehensive and competitive compensation package tailored to support a holistic approach to health and life balance.

• Competitive salary and benefits: Inclusive of fundamental provisions such as retirement savings, medical coverage, and life insurance, with options for flexible and voluntary perks depending on location.
• Generous time-off policies: Including annual leave, extended parental/maternity leave (up to 20 weeks), sabbaticals up to 12 months, and volunteering leave to encourage community involvement, complemented by a minimum of 30 combined annual and public holidays.
• Flexible working arrangements: Designed to accommodate diverse work styles, supporting a healthy balance between office presence and remote work.
• Wellbeing resources: Access to Unmind digital wellbeing platforms, resilience development courses, global Employee Assistance Programmes, mental health first aiders, and a variety of self-help toolkits to support mental and physical health.
• Learning and development: Continuous opportunities for upskilling and reskilling, supported by a rich offering of physical, virtual, and digital training platforms aimed at career advancement.
• Inclusive culture: An environment that values unique talents and perspectives, promoting respect and enabling all individuals to fully realize their potential.