Manager - Traffic & Claims

The Team:

The Traffic and Purchasing team are responsible for coordinating the movement of orders within the organization, ensuring efficient processes and timely delivery. This includes adapting to changes, optimizing workflows, and providing exceptional customer service. Overall, our goal is to support business growth and create a productive environment by ensuring seamless operations and meeting customer commitments.

The Opportunity:

In the role of Traffic and Purchasing Manager, you will oversee all aspects of domestic transportation to ensure efficient, timely, and compliant movement of goods. You will be responsible for upholding established logistics protocols and safety standards while optimizing transportation performance and operational workflows.

You will provide critical support to the Director of Traffic & Purchasing and the Manager of Purchasing, including maintaining accurate and organized records for the Distribution & Service Center. This role requires a highly organized leader capable of managing multiple priorities, with a strong emphasis on invoice follow-up, reconciliation, and process accuracy.

In addition to supporting domestic boutiques, you will collaborate with and provide guidance to the Traffic team in overseeing nonproduct inventory essential to Distribution & Service Center operations. Strong organizational skills, attention to detail, and effective recordkeeping practices are essential to success in this position.

This position is based on-site in our Dayton, NJ Distribution & Service Center.

About the Role:

Traffic Operations Oversight

• Lead the coordination of domestic transportation activities, ensuring timely pickup and movement of materials to support boutique and corporate operational needs.
• Oversee communication and issue resolution with FedEx and other carriers, including reroute management, service escalations, and shipment status investigations.

Transportation Invoicing Management

• Ensure timely financial compliance by directing weekly follow‑ups on outstanding or unbilled shipments and identifying gaps in billing processes.
• Maintain and manage comprehensive shipment and invoice tracking logs, ensuring full accuracy and reconciliation across all transportation activities.
• Claims
• Support Traffic Director and Customer Service in filing claims for all theft/damage
• Provide coordinated assistance to ensure claims are submitted accurately, completely, and on time.
• Maintain log of claims to ensure value of loss is tracked
• Oversee a centralized tracking log to monitor claim status, reimbursement progress, and total loss impact.
• Support KPI monitoring of non-deliverables for claims
Assist in tracking and reporting KPI’s

Records & Documentation Management

• Maintain and enforce effective filing and record‑management systems to ensure accuracy, compliance, and accessibility across traffic operations.
• Leadership Communication
• Proactively communicate operational issues, risks, and updates to the Director of Traffic & Purchasing and the Manager of Purchasing & Budget Analysis, providing clear insights and recommended actions.

Operational & Administrative Support

• Support the Dayton Traffic Team by overseeing general office and administrative tasks as needed, ensuring organized, efficient systems, including signage creation, document maintenance, and workflow support.
• Provide administrative support to the Dayton Traffic Team by assisting with various office tasks, which may include - but are not limited to - creating signage for operational needs, maintaining and organizing filing systems, preparing documentation, coordinating internal communications, and ensuring general office efficiency.

Project Support

• Partner with Traffic leadership to establish and maintain proper labeling, documentation, and organization of all non‑product project materials.
• Coordinate and manage the transportation, handling, and delivery of materials supporting project timelines and operational objectives.
All other duties as assigned by their immediate manager or departmental Director.

Supervisory Responsibility:

Yes

Budget Responsibility:

Yes

Decision Making Responsibility:

Yes

About You:

Qualifications and Education Requirements

• 3-5 years of hands-on managerial experience supporting and enhancing operational workflows within Distribution and Service Center Operations
• Bachelor’s Degree preferred

Preferred Skills

• Lead a team with different areas of expertise
• Ability to collaborate, communicate, motivate, and support a team promoting mutual respect
• Excellent communication and strong organizational skills
• Solid understanding of budgeting with the ability to use sound judgment
• Warehouse Management System experience
• High attention to detail
• Proven ability to meet both short‑ and long‑term deadlines
• Strong proficiency in Microsoft Office, including PowerPoint
• Strong written, verbal, and presentation skills
• Ability to work independently, develop solutions, and achieve goals with minimal supervision; able to work well under pressure
• Strong computer and technical skills
• Flexibility to work a schedule that meets business needs, including extended hours during peak holiday periods and weekends
Ability to lift up to 50 lbs.

The range for this position is $90,094.58-106,475.42 Annually. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support and more!

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here .

Our Commitment:

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com.