Manager Trainee

Our Ontario-based team is seeking a professional Manager Trainee to support our customer service and sales initiative for a new brand partner. This role involves delivering high-quality customer service, facilitating access to premium telecommunications solutions, and contributing to customer acquisition and retention. Ideal candidates demonstrate strong communication skills, a disciplined work ethic, and a commitment to performance excellence.

As a Manager Trainee, you’ll receive hands-on training to develop expertise in consultative sales and client support. In this customer-facing role, you’ll engage directly with individuals and businesses to promote quality telecommunications solutions, assist with product selection, and ensure a seamless onboarding experience. The Manager Trainee serves as a key point of contact—selling, supporting, and resolving inquiries with professionalism and efficiency.

Role Requirements for a Manager Trainee:

• Actively connect with customers in local communities to introduce and promote our client’s products and services.
• Present, promote and sell our client’s products through clear, needs-based conversations.
• Assist customers with account setup, ensuring a smooth enrollment experience and accurate service activation.
• Deliver responsive post-sale support, helping clients navigate service plans and troubleshoot basic equipment issues.
• Meet and exceed individual goals for new customer acquisition, account retention, and service satisfaction.
• Follow all company protocols to ensure ethical, compliant, and high-quality sales practices.
• Keep customer data and sales activity updated in the CRM system with precision and consistency.
• Support team success by contributing to daily briefings, sharing insights, and maintaining a collaborative work environment.

What's in it for Our Manager Trainees?

• Deliver essential telecommunications solutions to homes and businesses.
• Grow into Senior Account Manager or leadership roles through a merit-based path.
• Gain hands-on experience in sales, customer service, and account management.
• Join a high-energy, supportive team with strong leadership.
• Industry-leading commission packages with weekly payouts.

Qualities That Set You Apart as a Manager Trainee:

• High School Diploma or GED required; Associate’s or Bachelor’s degree in Business, Communications, or a related field preferred.
• Up to two years of experience in customer service, sales, or a public-facing role with proven problem-solving abilities.
• Comfortable using tablet-based systems, CRM platforms, and new database software.
• Strong organizational, time management, and communication skills with a proactive, solution-oriented mindset.
• Patient, empathetic, and calm under pressure—driven to support customers and resolve issues effectively.
• Dependable, team-oriented, and adaptable—able to work independently or collaboratively in a fast-paced environment.
• Quick learner who embraces feedback and is eager to grow within a structured career path.
• Passionate about delivering excellent customer experiences and building long-term client relationships.

Job Type: Full-time

Pay: $54,000.00 - $68,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Parental leave
• Vision insurance

Work Location: In person