Manager, Transfusion Services

1. Assures the development, coordination, implementation and standardization of all policies, procedures, and practices of all Blood Bank operations at Cape Cod Healthcare’s laboratories. Provides services to meet all Cape Cod Healthcare patient needs in accordance with accepted standards and practices.

2. Oversees all related operations of the Blood Donor Center/Program. Continually seeks means of marketing and expanding services. Continuously increases collections by growing internal database as well as external drives or mobile collections. Explores means of decreasing dependency on purchased blood from outside sources thereby decreasing costs

3. Supervises the performance of procedures to obtain and provide data and blood products for use in patient diagnosis and treatment including but not limited to:

• procedures necessary to assure compatible blood for patients (e.g. blood typing, antibody screening and identification, crossmatching, etc.)
• oversees the preparation and dispensing of blood products for transfusion
• oversees the performance of serologic testing for use in the diagnosis and treatment of disease
• keeps current with and follows all Q.C. and instrument calibration policies and procedure
• helps perform instrument troubleshooting as necessary and preventive maintenance as scheduled as necessitated
• oversees the accurate transcription of completed test data for reporting

4. Plans, organizes and provides services for assigned sections of the Blood Bank and Donor Center.

• Create and maintain employee scheduling in accordance with contract language.
• Orders and controls supplies and equipment. Monitors maintenance and repair of equipment.
• Coordinates and monitors quality control activities to ensure that standards and procedures are followed and recorded.
• Evaluates quality of work performed for accuracy and timely reporting of test results.
• Responsible for all aspects of blood donation, including marketing and donor recruitment.
• Responsible for oversight, set-up and maintaining fixed off site and mobile collections.
• Responsible to provide Blood Bank and Serology testing for CCH.

5. Maintains technical competency in the donor center to assist staff as needed.

• Obtains health histories and physical exams.
• Phlebotomizes patient and donors
• Prepares and labels blood components and samples for testing.
• Accurately transcribes test data and other clerical functions.
• Recruits donors i.e. autologous and homologous.
• Maintains inventory of supplies
• Performs donor related clerical functions
• Makes recommendations and implements process improvement measures for quality and/or efficiency.
• Assists pathologists in maintaining programs including but not limited to: quality control, instrument maintenance, quality assurance and improvement and new methodologies development
• Reviews all donor paperwork for accuracy and completeness.

6. Orients new hires and oversees training of all staff and evaluates work performance, according to the guidelines established for the department to determine employee competence

7. Serves as a technical reference in for blood bank, donor room and hospital staff

8. Recommends, develops, and maintains Quality Control, Quality Assurance, and Quality Improvement programs

9. Maintains thorough understanding of CAP, AABB and FDA standards to ensure operational compliance with all regulatory agencies

10. Maintains confidentiality of information deemed confidential in conjunction with CCH HIPAA regulations

11. Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests and serves effectively as part of the Laboratory team in performing professional service to patients

12. Maintains professional growth and development through approved seminars workshops, and professional affiliations to keep abreast of latest trends in field of expertise

13. Maintains a thorough knowledge of departmental and Hospital policies and procedures as they pertain to the job, including the fire and disaster plans

14. Performs other work related duties and activities as assigned or requested

15. Ensures the satisfaction of all users of the departments' services, both internal and external and seeks to continually improve Customer Service satisfaction.

16. Participates in the Laboratory's Quality Assurance program including the development of appropriate area monitors and Process Improvement activities

17. Provides input to the operating and capital equipment expense budgets on time. Strives to operate section within allocated budget and submits monthly variance reports on time

18. Interviews applicants and make recommendations for hiring

19. Develops and maintains effective communication with assigned staff, co-workers, physicians and other hospital personnel or others who provide or receive laboratory services

20. Conducts monthly sectional meetings of staff and records minutes

21. Maintains professional growth and development through approved seminars workshops, and professional affiliations to keep abreast of latest trends in field of expertise

22. Maintains section reports and records as required by regulatory agencies

23. Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers

24. Challenges current working practices identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization’s culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.