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Manager, Transport Operations
Position Summary:
Licensure/Certification
Experience
The Manager of Transport Operations is responsible for leadership and operational oversight at Orlando Health's medical ground base(s), ensuring safe, efficient, and high-quality patient care and operations. Acts as the primary liaison among ground crews, air methods, service, dispatch, and leadership. Serves as leadership on call for 24-hour executive decision-making for Critical Care Trucks and the Emergency Transfer Center.
Responsibilities:
Essential Functions
- Oversees day-to-day operations of the ground critical care transport program, including crew scheduling, ground coordination, and resource allocation.
- Ensures compliance with EMS Transport regulations, CAMTS standards, and hospital policies.
- Collaborates with Orlando Health hospital departments (Emergency, Critical Care, Trauma, Pharmacy, etc.) to streamline patient transfer processes within Orlando Health and outside of Orlando Health.
- Promotes a strong safety culture through regular training, audits, and adherence to hospital and transport protocols.
- Monitors clinical and operational performance metrics to maintain high standards of patient care and safety.
- Leads and supports a multidisciplinary team of nurses, paramedics, EMTs, and support staff.
- Conducts performance evaluations, provides coaching, and facilitates continuing education opportunities.
- Manages base budget, ensuring cost-effective operations and budget adherence while maintaining readiness of ground units, supplies, and medical equipment.
- Represents Orlando Health and maintains strong relationships in community outreach, EMS/County partnerships, and regional emergency preparedness initiatives.
- Actively participates in the recruiting, interviewing, and hiring of new employees.
- Participates in the planning and implementation of new technologies, procedures, and services to support day-to-day operations.
- Serves as a resource supporting frontline team members and providers as appropriate.
- In partnership with the Clinical Quality Specialist and Medical Director, leads safety huddles, quality assurance/quality improvement processes, and base meetings.
- Embraces, communicates, and promotes change and problem solving.
- Assesses equipment needs to ensure staff have the required equipment for patient care.
- Manages team members, including recruitment, development, mentorship, retention, supervision, evaluation, and productivity.
- Oversees the orientation of new team members to the ground team.
- Serves as a role model for staff and supports Orlando Health and the department’s goals and strategies.
- Demonstrates high critical thinking and reasoning skills and strong attention to detail.
- Prioritizes work tasks and services and completes tasks in a timely manner.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Education/Training
- Graduate of an approved Paramedic Training Center required or
- Graduate of an approved school of nursing required
- Meets all mandatory, developmental, and performance competency requirements for Orlando Health and the unit/department.
Licensure/Certification
- Current certification as a Paramedic (PMD) in the State of Florida, renewed every 2 years required or
- RN - Registered Nurse - State Licensure and/or Compact State Licensure required
- BCLS - Basic Life Support required
- ACLS required
- PALS - Pediatric Advanced Life Support required
Experience
- 5 Years of recent Emergency Medical Transport experience and/or Emergency Department experience required
- Recent progressive leadership experience preferred
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