Transportation Planning & Daily Operations Manager (CDU 11) 20004718

The Transportation Planning & Daily Operations Manager will play a pivotal role in shaping and delivering seamless, world-class mobility experiences in one of the most innovative entertainment destinations in the world. This role ensures that the city’s integrated transport network—including Metro, Bus, BRT, shuttle services, and micromobility—is strategically planned, efficiently managed, and continuously optimized to meet the highest international standards.

Key Responsibilities

Strategic Planning & Integration

• Lead the development of multimodal transport strategies that align with the city’s vision of world-leading, sustainable, and customer-centric mobility.
• Coordinate long-term and short-term transit planning, including service design, scheduling, and demand forecasting.
• Ensure full integration of metro, bus, BRT, shuttles, and micromobility solutions into a single, seamless transport ecosystem.
• Monitor transport trends, innovations, and best practices to maintain global leadership in smart mobility.

Daily Operations Management

• Oversee day-to-day performance of all transport services, ensuring safety, reliability, and operational excellence.
• Lead control centers, service delivery teams, and operational response to ensure smooth transit operations.
• Implement performance monitoring frameworks, including KPIs for punctuality, capacity utilization, and customer satisfaction.
• Coordinate with security, emergency, and city operations teams to ensure resilience and continuity of service.

Customer Experience & Service Excellence

• Champion a world-class passenger experience across all modes of transport.
• Drive initiatives to improve accessibility, inclusivity, and convenience.
• Oversee real-time passenger information systems and digital platforms to enhance journey planning and service awareness.

Governance & Stakeholder Management

• Collaborate with city stakeholders, developers, and private operators to ensure integrated service delivery.
• Support regulatory compliance, contract management, and quality assurance across all service providers.
• Act as a key liaison with international partners, technology providers, and government agencies.

Sustainability & Innovation

• Embed sustainability goals into planning and daily operations, aligning with Saudi Arabia’s Vision 2030 objectives.
• Explore opportunities for smart mobility technologies, automation, and data-driven service optimization.
• Promote modal shift strategies to reduce car dependency and encourage use of public and shared mobility.

Requirements

• Bachelor’s degree in Transportation Planning, Civil Engineering, Urban Planning, or a related field (Master’s preferred).
• 10+ years’ experience in multimodal transportation planning and operations, ideally within major metropolitan or international transit systems.
• Strong expertise in integrated transport systems including rail, bus, micromobility, and demand-responsive transport.
• Proven track record of managing large-scale daily operations with a customer-first approach.
• Familiarity with global best practices in smart city mobility, ITS, and transport technology integration.
• Strong leadership, communication, and stakeholder management skills.
• Experience working in multicultural, international environments is highly desirable.