Manager – Travel Agency

About Us

Holidays Hub is a trusted travel agency specializing in Umrah, Hajj, and international travel packages. We are committed to providing professional, reliable, and customer-focused travel experiences. We are seeking an experienced and proactive Manager to lead our Wapda Town branch operations.

Key Responsibilities

• Oversee all daily operations of the agency, including Umrah, Hajj, and other travel packages.
• Handle customer complaints and complex service issues promptly and professionally.
• Manage documentation, visa processing, ticketing, and travel arrangements.
• Achieve monthly and yearly sales targets and monitor team performance.
• Supervise, train, and mentor staff to maintain high-quality customer service standards.
• Develop and implement business strategies to increase sales and customer satisfaction.
• Monitor financial performance
• Conduct staff performance reviews and ensure accountability.
• Coordinate with airlines, hotels, and service providers for best pricing and service.
• Ensure compliance with Saudi and Pakistani travel regulations.
• Maintain organized administrative and financial records.
• Meet deadlines and manage workflow efficiently in a fast-paced environment.
• Organize and manage marketing campaigns, promotions, and client engagement initiatives.
• Monitor industry trends and recommend process improvements to increase efficiency.
• Ensure the branch maintains a high level of professionalism, hygiene, and safety standards.
• Act as the point of escalation for critical issues and decision-making.

Requirements

• Bachelor’s degree in Business, Tourism, or a related field (preferred) or relevant experience
• Minimum 2 years of experience in a travel agency or Hajj/Umrah operations.
• Strong leadership, organisational, and problem-solving skills.
• Proven ability to handle complex complaints and resolve client issues.
• Very good English speaking and writing skills are required; Urdu required, Arabic a plus.
• Knowledge of GDS systems (Amadeus, Galileo, Sabre) is an advantage.
• Ability to manage budgets, reports, and branch performance metrics.
• Must be available for the 2:00 PM – 11:00 PM shift.
• Must be fluent in English

Benefits

• Competitive salary (PKR 65,000–110,000/month)
• Performance-based bonus for achieving targets
• Umrah for the employee + 1 family member – all expenses paid
• Northern trips as a group – all expenses paid
• Professional growth and learning opportunities
• Supportive, team-oriented work environment

Job Type: Full-time

Pay: Rs65,000.00 - Rs110,000.00 per month

Application Question(s):

• Are you able to do shift 2pm-11pm?

Experience:

• Management: 2 years (Preferred)

Language:

• Fluent English (Preferred)

Work Location: In person