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Palomar College

Manager, Tutoring Services

Please see Special Instructions for more details.

  • The hiring committee will decide if interviews will be conducted in person at the College or via Zoom. Travel expenses for first-level interviews are not reimbursed by the College. Second-level travel reimbursement is only available for eligible candidates. HR will notify those who are eligible when second-level interviews are scheduled.

Posting Details

Position Information

Position Title
Manager, Tutoring Services

Department
Tutoring Services

Primary Location
San Marcos Campus

Location Details
  • Palomar has multiple campus locations (San Marcos, Escondido, Rancho Bernardo and Fallbrook); training may occur at any of these locations and the work location is subject to change depending on future department needs.
  • Requires travel to other District locations.

Full or Part Time
Full-Time

Category
Administrative

Hours per week
Exempt Position

Number of Months
12 month

Work Schedule
  • Exempt Position
  • Occasional night and weekend hours may be required due to department needs.

Grade
52

Salary/Wage
$7,746.20 [step 1] – $9,435.40 [step 5]. Step placement may be negotiable dependent upon education and experience. Administrators that possess earned doctorates from accredited institutions are awarded an annual stipend of $1,842.81.

Salary/Wage Frequency
Monthly

Benefits
In addition to a competitive compensation structure, Palomar College also offers an extremely generous benefits package.
  • Insurance fully paid for employees and their eligible dependents: four medical plans, dental HMO, and the vision plan (additional plans are available that require employee buy up/monthly contribution)
  • Vacation, sick leave and 25 paid holidays
  • $80,000 employee term life/accident insurance policy (additional buy up options available)
  • Employee long-term care insurance
  • Employee Assistance Plan (EAP) – Confidential free counseling, financial, legal, personal and professional development resources for all members of your household
  • Additional buy up options available for other voluntary insurance benefits
  • Enrollment in CalSTRS (California State Teachers Retirement System)


The estimated maximum value of this employer-paid benefits package is approximately $31,245.84 annually.

Primary Function
Manages, plans, coordinates, and administers day-to-day operational activities for Tutoring Services; assist in and performs operations functions including planning, budget, oversight of contracts, coordinating with human resources, procurement and customer service; coordinates department functions and activities with other division staff, faculty and administration groups; collaborates with faculty and student support programs to enhance student learning, success and retention.

Minimum Qualifications
To be eligible for this position, you must meet and provide evidence of the following minimum qualifications:
  • Experience: One year of formal training, internship, or leadership experience reasonably related to the administrative assignment.
  • Note: For work experience, a “year” is defined as equivalent to 40 hours per week for 12 months.


AND
  • Education: Any Master’s degree level discipline in which learning assistance or tutoring is provided at the college where the coordinator is employed OR a Master’s degree in education, educational psychology, instructional psychology, or adult learning theory.

Only coursework completed at, and degrees awarded by, accredited institutions recognized by the U.S. Department of Education will be considered as satisfying the minimum qualifications. Coursework and degrees that are completed outside of the United States are required to have transcripts evaluated (evaluation to U.S. equivalency and a course by course analysis) by an appropriate U.S. credentials evaluation service. For a list of credentials evaluation agencies accepted by Palomar College, visit the National Association of Credentials Evaluation Services (NACES) website at http://www.naces.org, or the Association of International Credential Evaluators, Inc. (AICE) website at http://aice-eval.org/.

Diversity, Equity, Inclusion, Accessibility and Antiracism (DEIAA) Statement
Palomar College serves over 30,000 students from a variety of backgrounds and we are proud to be a Hispanic Serving Institution. Our student body is rich in its diversity. Click here to see a quick overview of our student demographics on our recent Student Fact Sheet.

Palomar College is committed to diversity, equity, inclusion, accessibility and antiracism (DEIAA). We are dedicated to empowering students to succeed and are guided by our core values; some of which are the following:
  • Access – We make education possible for everyone.
  • Diversity, Equity, and Inclusion – We recognize and respect diversity, seek to foster a culture of inclusion and belonging, and strive to address inequities.


All positions require cultural competency which includes the sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, sex, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff.

Preferred Qualifications
  • Experience in tutoring, academic coaching, or working in a learning center.
  • Supervisory or administrative experience in higher education.

Licenses and/or Certificates
Possession of a valid California Driver’s License.

Supervision Received and Exercised
Supervision Received From: Dean, Social and Behavioral Sciences

Supervision Given: Assigned Classified, hourly, and volunteer employees

Duties and Responsibilities
Essential responsibilities and duties may include, but are not limited to, the following:
  • Performs full supervisory activities in accordance with relevant District policies, procedures, and applicable employee contracts/handbooks, which includes selecting and training new employees; planning, assigning, scheduling, and evaluating completed work; approving overtime/compensatory time; preparing and signing employee performance evaluations; recommending reclassifications; responding to grievances and taking appropriate disciplinary action; and performing related supervisory activities.
  • Plans, manages, coordinates, and evaluates business and support functions and activities of Tutoring Services, including planning, budget, coordinating with human resources, procurement, contract administration, work planning and management, reporting, customer service and related matters; evaluates and reports on program operations and assesses program needs and improvement opportunities.
  • Participates in and oversees development and implementation of goals, objectives, policies and priorities for Tutoring Services; recommends and administers department, division and District policies and procedures; monitors and evaluates the efficiency and effectiveness of program work and procedures; recommends appropriate service and staffing levels.
  • Manages the development and tracking of the Tutoring Services budget; works with the Dean and other division managers throughout the budget development process in forecasting funding needs for staffing, equipment, materials and supplies; analyzes department expenditure estimates, requests and proposals, identifies issues and concerns and advises on appropriate actions; prepares and processes budget transfers, contracts and other budget adjustments.
  • Participates in student support meetings, as well as the development and implementation of tutoring-related projects and programs; collaborates with campus partners to identify student academic needs to improve tutoring strategies, and supporting initiatives that enhance student learning, retention, and success; collaborates with faculty and departments to schedule and coordinate academic support programs designed to enhance and facilitate the delivery of tutoring and supplemental instruction.
  • Develops, implements, and oversees assessment plans to evaluate student learning and tutoring effectiveness; monitors student satisfaction and learning outcomes to improve service delivery.
  • Collaborates with various student services programs and academic departments to identify student populations in need of academic support; develops related programs as appropriate.
  • Monitors and manages multiple databases of student records for data tracking and collection to ensure compliance with District and state regulations for apportionment; maintains accurate records of student participation, outcomes and service usage; compiles, assembles, and disseminates requested data and information related to operational activities and services; prepares a variety of studies and reports for institutional leadership and accreditation.
  • Schedules and trains tutors for individual and small group tutoring to optimize departmental efficiency and effectiveness; assigned to the CNED 905 – Basic Tutor Training class and develops other CNED credit tutoring/learning skills classes and training programs for tutors and instructors as appropriate; designs, implements, and evaluates tutoring programs across various formats, such as in-person, online, group, one-on-one, and embedded tutoring.
  • Manages and oversees the administration of proctoring services, including planning, implementing, and evaluating proctoring operations; develops procedures and guidelines; coordinates exam logistics with faculty and instructional programs; maintains secure testing environments; ensures compliance with institutional policies, testing protocols, and academic integrity standards.


Marginal Functions:
  • Manages and updates the Tutoring Services websites, webpages, and other technological platforms.
  • Participates in/on a variety of committees, task forces, boards, meetings, and/or other related groups in order to receive and/or convey information.
  • Participates in shared governance through service on planning and/or operations committees and task forces.
  • Performs related duties and responsibilities as required.

Knowledge, Skills, Abilities
Knowledge of:
  • Leadership and managerial principles and practices, including selection, training, evaluating, and discipline.
  • Computer-based learning programs.
  • Adult learning theory.
  • Supplemental instruction methodologies.
  • Current teaching and learning methodologies.
  • Database management principles and practices.
  • Test administration principles and practices.
  • Learning outcome based systems and measures.
  • Principles, practices, procedures and techniques of budget preparation, administration and maintenance including District budget development and administration policies, practices and procedures.
  • Customer service principles and practices, including the use of tact, patience, and courtesy.
  • Mathematical principles.
  • Community college organization, operations, policies and objectives.
  • Applicable Federal, State and local codes, laws and regulations.
  • Student development practices.
  • Principles and practices of public agency purchasing and contracting applicable to assigned responsibilities.
  • Goals and objectives of college tutoring related programs.
  • Principles, practices, methods and techniques of project management.
  • Research methods and data analysis techniques.
  • Modern office procedures, methods, and equipment including computers and applicable software programs relevant to assigned area of responsibility.
  • Principles and practices of sound business communications including correct English usage, spelling, grammar, punctuation.
  • Principles, practices, concepts and best practices used in customer service, public relations and community outreach.
  • Community college programs, services, operations, and activities.
  • College human resources policies and labor contract provisions.


Skill in:
  • Planning, organizing, managing and coordinating business and instructional support operations for Tutoring Services including planning, budgeting, human resources coordination, procurement, contracting and customer service.
  • Strong leadership, organizational, and interpersonal skills.
  • Supervising, training and evaluating the work of others.
  • Utilizing a computer and related software applications.
  • Analyzing complex operational and administrative problems, evaluating alternatives and recommending or implementing effective courses of action.
  • Developing and implementing goals, objectives, policies, procedures, work standards and management controls.
  • Establishing and maintaining effective working relationships with those contacted in the course of work.
  • Interpreting complex data and information for decision-making.
  • Reading, understanding, interpreting, explaining and applying applicable federal, state and local codes, rules, regulations, policies and procedures.
  • Communicating clearly and concisely, both orally and in writing.
  • Mediating difficult and/or hostile situations.
  • Effectively responding to all situations/incidents using sound judgment and decision-making skills.
  • Interpreting and applying applicable rules, regulations, and policies governing assigned grants.
  • Supervising and coordinating the day-to-day operations of a tutoring services program.
  • Administering databases and utilizing computer and related business and specialized software applications applicable to Tutoring Services.
  • Compiling, interpreting, and analyzing data utilizing multiple resources and references.
  • Preparing clear, concise and comprehensive records, reports, correspondence and other written materials.
  • Collecting, compiling, analyzing and making sound recommendations on budget and expenditure data, programs and processes.
  • Working independently with little direction.
  • Maintaining sensitivity to and understanding of the diverse academic, socioeconomic, age, cultural, physical or mental disability, medical condition, gender, gender expression, gender identity, sex, sexual orientation, nationality, race, and ethnic backgrounds of community college students, faculty, and staff.
  • Selecting appropriate methodologies and performing complicated mathematical and statistical calculations and analyses.
  • Working collaboratively with College administrators, managers and staff to provide effective and efficient programs and services.
  • Maintaining confidentiality and exercising tact, diplomacy and discretion in dealing with sensitive, complex, confidential and potentially hostile issues and situations.
  • Teaching tutor training classes as well as supplemental classes/workshops as necessary.

Working Conditions
Environmental Conditions: Office environment that includes navigating between different campus buildings and/or locations as needed; subject to working during evening/weekend hours; exposure to computer screens, noise and electrical energy; extensive contact with faculty, staff and students.

Physical Conditions: Essential and marginal functions require mental and physical fitness to perform necessary job functions with or without accommodation such as sitting or standing for extended periods of time, the ability to lift and carry materials or equipment (e.g., laptops, books, or promotional materials) up to 25 pounds. Position requires travel to District and other locations.

Terms of Employment
  • The person selected for hire will be required to complete the following pre-employment requirements: live scan/fingerprinting, official transcript(s), and TB risk assessment. Other pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see applicable job posting section for details). Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the following Administrative Procedures and Board Policies: AP 7120, AP 7125, AP 7126, AP 7127, AP 7330, BP 7330, AP 7336, AP 7337, and BP 7335.
  • This is a full-time, 12 months per year educational administrator position.

Posting Detail Information

Open Date
04/20/2026

Close Date
05/18/2026

Open Until Filled
No

Posting Number
P1046P

Additional Application Information
  • The hiring committee will decide if interviews will be conducted in person at the College or via Zoom. Travel expenses for first-level interviews are not reimbursed by the College. Second-level travel reimbursement is only available for eligible candidates. HR will notify those who are eligible when second-level interviews are scheduled.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  • * Palomar College is committed to antiracism. As an administrator, what actions would you take to foster your commitment to antiracism?

    (Open Ended Question)

  • If other source, please specify.

    (Open Ended Question)

Applicant Documents

Required Documents
  • Cover Letter
  • Resume/CV
  • Transcript 1
Optional Documents
  • Supplemental Materials
  • Supplemental Materials 2
  • Supplemental Materials 3
  • Transcript 2
  • Transcript 3

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