Marcus by Goldman Sachs, Operations Product and Experience Analyst – Draper, UT / Richardson, TX

Marcus by Goldman Sachs

As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers, and is recognized as the largest pure online bank, delivering a fully digital experience without physical branches.

About the role

The Operations Product and Experience Analyst is responsible for working closely with the Operations team to examine and assess current operational processes. The goal is to pinpoint opportunities for enhancing accuracy, efficiency, and customer experience. This role also involves defining new features, capabilities, processes, and tools to support product development efforts within the Marcus Deposit organization.

Responsibilities

• Deliver projects assigned by the Operations Product and Experience Leader.
• Facilitate exploratory meetings with relevant stakeholders to gain a deeper understanding of operations processes.
• Review and analyze existing processes, identifying opportunities for increased efficiency by evaluating end-to-end time spent and handoffs.
• Collaborate with Product Managers to establish product features, requirements, and user stories, ensuring concise acceptance criteria.
• Work in close partnership with the Operations team to review designs and processes for new features.
• Assist in testing new features to ensure they meet quality standards.
• Help identify and resolve bugs that arise with new feature releases.
• Coordinate with development technology teams during daily standups to groom JIRA stories and tasks related to new features owned by the team.
• Collaborate with other product managers to define requirements and development timelines for new functions, tools, capabilities, and features.
• 1-3 years of operations experience.
• Proficient in Jira.
• Experience or familiarity with consumer banking products such as savings, and CDs.
• Ability to work in a fast-paced environment, consistently meeting strict deadlines and adapting to changing priorities.
• Ability to thrive in a highly collaborative environment with a strong emphasis on teamwork.
• Excellent attention to detail as well as strong organization, communication and presentation skills.

Basic Qualifications

• 1-3 years of operations experience.
• Proficient in Jira.
• Experience or familiarity with consumer banking products such as savings, and CDs.
• Ability to work in a fast-paced environment, consistently meeting strict deadlines and adapting to changing priorities.
• Ability to thrive in a highly collaborative environment with a strong emphasis on teamwork.
• Excellent attention to detail as well as strong organization, communication and presentation skills.