Market Center Tech Trainer & Director of Agent Services

Overview
Join our dynamic team as a Market Center Tech Trainer & Director of Agent Services, where you will lead the technological training initiatives and provide exceptional support to our real estate agents. The Market Center Tech Trainer & Director of Agent Services is a dual-purpose leadership role responsible for driving technology adoption among our agents and managing our market center's digital presence and service experience. This is a part-time position (20 hours per week) with significant opportunity to shape our culture and training systems from the ground up.

KEY RESPONSIBILITIES

• Technology Training & Onboarding
• Lead one-on-one and group onboarding sessions for new agents on KW Command and all related technology tools
• Design and deliver ongoing training curricula on Command features: SmartPlans, Designs, KW App, Market Centers, and more
• Create training resources including video walkthroughs, written guides, and quick-reference materials
• Serve as the go-to resource for agent tech questions, troubleshooting, and adoption challenges
• Track agent participation and proficiency; follow up with agents who need additional support
• Training Calendar Management
• Build, manage, and promote the market center's monthly and quarterly training calendar
• Coordinate with team leadership and KW Regional resources to schedule relevant events and speakers
• Communicate training schedules via email, text, and social platforms
• Evaluate training effectiveness and continuously improve offerings based on agent feedback
• Social Media & Digital Presence
• Own and manage KW Coastal Living III's social media accounts (Facebook, Instagram, LinkedIn, and others)
• Create and schedule content that reflects our culture, market center news, agent wins, and community involvement
• Develop a consistent content calendar aligned with branding standards
• Monitor engagement, respond to comments and messages, and grow our online community
• Collaborate with leadership on campaigns, recruiting content, and event promotion
• Agent Services & Culture
• Serve as a key point of contact for agent needs and questions related to market center services
• Help foster a welcoming, supportive culture where agents feel seen and supported
• Assist in planning and executing agent appreciation events, recognition moments, and culture-building activities
• Represent our market center values in all interactions with agents and the public

REQUIREMENTS

• Active Florida real estate license (required)
• Familiarity with KW Command and the Keller Williams technology ecosystem (strongly preferred)
• Experience with social media content creation and account management
• Strong organizational skills with the ability to manage a training calendar independently
• Excellent communication and teaching skills, comfortable presenting to groups
• Self-motivated and reliable; able to work effectively in a part-time, flexible schedule
• Proficiency with tools such as Canva, Google Workspace, and video creation platforms a plus

Pay: $20.00 per hour

Work Location: In person