Marketing Account Manager

Job Overview

Lights On Digital, a marketing agency specializing in the hospitality industry, is looking to hire a Marketing Account Manager to join our Oahu-based team. We are known for our data-driven approach and commitment to transparency, and we've been recognized as one of Hawaii's Fastest 50 growing companies.

As the primary point of contact for our key clients, this role serves as a crucial liaison between clients and our internal teams. The ideal candidate will be responsible for building and nurturing strong, long-term relationships while also driving client success through strategic guidance and hands-on project management. This is a fantastic opportunity for a proactive leader with a deep understanding of digital marketing.

**Candidate must be located on O'ahu**

Key Responsibilities
Client Relationship Management & Strategy

• Serve as the lead point of contact for a portfolio of key clients, managing daily communications and building strong, trusting relationships with stakeholders.
• Develop and implement comprehensive, data-driven, short-term and long-term marketing strategies aligned with client business goals and consumer mindsets.
• Effectively communicate and present marketing strategies to clients, educating them on best practices and guiding them through next steps.
• Conduct weekly, bi-weekly, and monthly strategy meetings and reporting meetings with clients, preparing and presenting comprehensive, easy-to-understand performance reports that demonstrate value and progress.
• De-escalate negative situations and resolve conflicts while maintaining client trust and positive relationships.
• Identify opportunities for account growth and new business within existing client relationships.
• Visit on-island clients in person as needed.

Internal Collaboration & Project Management

• Serve as the primary project administrator, using a project management tool like ClickUp to organize, track, and manage all tasks, content calendars, and team workflows.
• Strategize and delegate marketing initiatives to internal teams (including social, email, performance, and website).
• Manage project due dates and timelines to ensure promises made to the client are upheld.
• Review and edit creative work from internal teams to ensure it aligns with the client's brand and image.
• Foster a collaborative environment by effectively delegating tasks and providing constructive feedback to facilitate individual and team growth.

Performance Analysis & Optimization

• Analyze campaign data using tools like GA4 and Google Ads to provide actionable insights and recommend data-driven optimizations.
• Track KPIs and monitor metrics to continuously improve client results.
• Develop and implement website optimization strategies with a strong understanding of the consumer mindset.

Continuous Learning and Professional Development

• Engage in learning opportunities such as webinars, certifications, and workshops to stay updated on the latest trends.
• Experiment with emerging social platforms and technologies to identify new growth channels.

Required Qualifications

• Bachelor’s degree in Marketing, Communications, or a related field, or equivalent experience.
• Minimum of 2-3 years of professional experience in an account management or similar role, preferably within a digital marketing agency.
• Proven track record of successfully managing client relationships and achieving measurable results.
• Demonstrated experience in project management and team collaboration.
• Strong verbal and written communication skills, with a proven ability to build rapport and present to key stakeholders.
• Experience in a project management tool, as well as analytics and reporting tools such as GA4 and Google Ads.
• Proficiency in GSuite and a creative eye for reviewing and editing creative work.

Preferred Qualifications

• A professional portfolio showcasing successful campaigns and client presentations.
• Experience in the hospitality industry.
• Experience with all digital marketing channels.
• Strong data analysis skills.
• Proficiency with design platforms such as Canva and Adobe.
• Experience with OTA Ad reporting (Expedia, Booking.com, etc.).

What We Offer

• A collaborative and innovative work environment where you can thrive.
• Opportunities for professional growth, including monthly lunch & learns, a team book club, mentorship, and group certifications.
• A competitive salary and comprehensive health benefits.
• A supportive team culture and work-life balance with hybrid work options.

About Lights On Digital

Lights On Digital is a premier marketing agency specializing in the hospitality industry. Known for our data-driven approach and commitment to transparency, we’ve been recognized as one of Hawaii’s Fastest 50 growing companies in 2018 and 2019. Join our energetic and talented team to help shape the future of travel marketing!

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Ability to Commute:

• Honolulu, HI 96814 (Required)

Ability to Relocate:

• Honolulu, HI 96814: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Honolulu, HI 96814