Job Title: MarketingCommunications Manager

Reports to: Chief Executive Officer

Employment Status: Full Time, Exempt

Pay Grade: Tier 7 - $64,896-$74,630

POSITION SUMMARY:

Jaunt seeks a mission-driven and creative MarketingCommunications Manager to lead brand storytelling and community engagement across all service lines. This role develops and implements strategies that promote awareness, strengthen public trust, and highlight the impact of Jaunt's transportation services. The ideal candidate is both strategic and hands-on, able to craft compelling narratives, manage digital platforms, and ensure consistent, high-quality messaging across all audiences.

SPECIFIC DUTIES AND RESPONSIBILITIES:

MessagingStrategy

• Lead and maintain messaging framework across all service lines and communication channels
• Serve as brand guardian, ensuring alignment in tone, visuals, and messaging across platforms
• Support leadership in public-facing messaging (press, public meetings, funding partners)

StorytellingCampaigns

• Develop and lead storytelling initiatives that showcase Jaunt's mission and community impact
• Source and elevate authentic stories from riders, employees, and partners
• Collaborate with creative vendors, photographers, and videographers to bring stories to life through multimedia campaigns

Content OversightEditing

• Write, edit, and manage content across digital and print (website, social media, email, brochures, signage, etc.)
• Coordinate the design and production of creative assets in collaboration with external vendors
• Ensure consistency and timely delivery of internal and external communications

Digital Engagement

• Manage social media channels and overall digital marketing strategy
• Develop content calendars, grow engagement, monitor analytics, and grow online engagement
• Coordinate paid promotions or digital ad campaigns as needed
• Oversee website updates in coordination with internal teams or external vendors

Internal Coordination

• Serve as communications liaison across departments to align key messages between operations, planning and leadership
• Act as primary point of contact for consultants, creative vendors, and media partners
• Participate in cross-functional meetings to identify communication opportunities and organizational priorities

REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND QUALIFICATIONS:

• Based in the Charlottesville area; hybrid work schedules will be considered
• Exceptional writing, editing, and storytelling skills
• Experience managing creative vendors, contractors, or agencies
• Strong project management and organizational skills; ability to manage multiple priorities
• Passion for community engagement, transportation, or public service
• Familiarity with digital tools- i.e.: Mailchimp, Canva, Microsoft Teams, Adobe Creative Suite, etc.
• Experience managing social media content and advertising
• Spanish language proficiency a plus

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree in communication, marketing, or equivalent professional experience required.
• 5+ years of experience in communications, strategic marketing, or public affairs preferred

SPECIAL REQUIREMENTS:

Employment is contingent upon successfully completing and passing a pre-employment drug screen. Employment is contingent on a clean driving record that allows employee to be covered by Jaunt's insurance. Continued employment is contingent upon adherence to Jaunt's Substance Abuse Policy, as well as on maintaining a clean driving record.

Jaunt employees regularly interact with passengers with disabilities. To ensure it effectively adheres to the requirements of the Americans with Disabilities Act, all employees will be regularly trained on service delivery expectations to ensure the safe and timely transportation services for passengers with disabilities.

Further, Jaunt shall adhere with the American with Disabilities Act. The successful candidate must be able to perform the position's essential job functions with or without reasonable accommodation. The physical demands given in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made that allow individuals with disabilities to perform the essential job functions. To be considered eligible for consideration of accommodation, employees must request accommodation and present a doctor's statement to management stating their physical limitations.

Jaunt is an Equal Employment Opportunity Employer. In addition to the provisions of Title VI of the Civil Rights Act of 1964, Federal Transit Laws, 49 U.S.C. 5332(b), states "no person in the United States shall on the grounds of race, color, religion, national origin, sex, or age be excluded from the participation in, be denied the benefits of, or be subjected to discrimination under any project, program or activity funded in whole or in part through financial assistance under this Act."