Marketing Coordinator

POSITION SUMMARY:

This position is responsible for casino promotion building and operation, supporting casino marketing reservations, website updates and special events on property.

POSITION RESPONSIBILITIES/DUTIES:

• Effectively reach out/communicate all events, promotions and campaigns to customers when confirming event booking, hotel or food and beverage reservations.
• Deploy confirmations to guests outlining special requests upon completion of booking or RSVP with accuracy.
• Build casino promotions with the Konami Management system.
• Speak publicly during promotions and special events to communicate rules, event updates and announce winners.
• Maintain RSVP details for campaigns within the Konami Management system and status reports. Ensuring accuracy and integrity of all offers, customer lists and customer records.
• Arrange events while following all company and safety standards.
• Prepare and execute a detailed outline of the event needs.
• Setup and Breakdown of the event signage and decorations.
• Update promotions and events calendar on the website.
• Update weekly TDR menu for employees.
• Update monthly TDR slides with employee's birthdays and events.
• Attend weekly meetings.
• Compile weekly reports and assist in special projects as required by management.
• Identify opportunities to increase volumes for property via enhancements or knowledge base in support of operations strategy.
• Welcome guests and address any needs and provide superior customer service.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong organizational skills including attention to detail and ability to multi-task.
• Strong interpersonal skills including experience building and maintaining relationships with a diverse network of individuals and organizations.
• Time management skills and ability to prioritize a large volume of tasks.
• Self-motivation, enthusiasm, and willingness to learn.
• Ability to communicate effectively in English, in both written and oral forms.
• Ability to communicate effectively with various departments and all levels of management.
• Ability to solve routine problems.
• Ability to plan, organize, and execute multiple projects with timeliness and accuracy.
• Ability to initiate and complete projects that create competitive advantage for the company.
• Excellent customer service skills.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• Working knowledge in Microsoft Office programs including (Outlook, Word, Excel and Power Point).

MINIMUM REQUIREMENTS:

• High School Diploma or equivalent
• Previous experience at a large resort.
• Knowledge of computer equipment.
• Must be able to comprehend all information and documentation.

PREFERRED REQUIREMENTS:

• At least 2 years of experience in Marketing or Hospitality Operations or Gaming Operations.

PHYSICAL REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.
• Ability to work in an environment that is subject to varying levels of noise, crowds, and smoke.
• Follow all safety procedures as established by the company.

This job description in no way states or implies that these are the only duties to be performed by the team member in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Downtown Grand is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act. Downtown Grand will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current team members to discuss potential accommodation with the team member.