Marketing Executive / Tour Coordinator

Qualifications

Diploma/Degree in Travel and Tourism from a recognised University, IITM, KIITS or an institution approved by Govt. of Kerala or AICTE.

Responsibilities

· Identifying new business opportunities

· Analysing market trends

· Identify and research potential clients

· Develop and design tour itineraries based on client requirements, preferences, and budget.

· Research and select appropriate destinations, attractions, accommodations, transportation, and other services. Consider factors like logistics, timing, and local regulations.

· Interact with clients to understand their travel needs and expectations.

· Provide recommendations, answer queries, and address concerns.

· Customize tours to meet individual or group requirements and ensure a high level of customer satisfaction.

· Establish and maintain relationships with various service providers, including hotels, airlines, transportation companies, tour guides, and entertainment venues.

· Negotiate contracts and rates, manage bookings, and coordinate logistics to ensure a seamless travel experience.

· Prepare and manage tour budgets, ensuring profitability and cost-effectiveness.

· Monitor expenses, compare quotes, and seek cost-saving opportunities without compromising quality.

· Track financial transactions, prepare invoices, and handle billing and payment processes.

· Prepare and distribute necessary travel documents, itineraries, and confirmations.

· Liaise with clients, vendors, and local authorities to resolve problems and ensure the safety and well-being of travelers.

· Deliver excellent customer service by promptly responding to inquiries, resolving complaints, and maintaining strong client relationships.

· Attend to customer feedback, suggestions, and complaints to continuously improve tour quality and exceed customer expectations.

Job Type: Full-time

Pay: ₹13,000.00 - ₹20,000.00 per month

Work Location: In person