Marketing Manager

Marketing Manager & Customer Relations ManagerJob Summary

We are seeking a dynamic and customer-focused Marketing Manager & Customer Relations Manager to develop and execute marketing strategies while ensuring excellent customer engagement and satisfaction. The role is responsible for promoting the company's products/services, strengthening brand awareness, managing customer relationships, and driving business growth through effective communication and service excellence.

Key ResponsibilitiesMarketing Management

• Develop and implement marketing plans and campaigns aligned with business objectives.
• Manage digital marketing activities, including social media, email marketing, SEO, and online advertising.
• Coordinate branding initiatives and ensure consistent brand messaging across all channels.
• Conduct market research to identify customer needs, industry trends, and competitor activities.
• Create and oversee marketing materials, promotional content, and advertising campaigns.
• Monitor campaign performance and prepare reports on marketing KPIs and ROI.
• Organize events, exhibitions, and promotional activities to increase brand visibility.

Customer Relations Management

• Build and maintain strong relationships with customers and key clients.
• Handle customer inquiries, complaints, and feedback professionally and promptly.
• Develop customer retention and loyalty programs.
• Monitor customer satisfaction levels and implement improvement initiatives.
• Maintain customer databases and CRM systems.
• Collaborate with sales and operations teams to ensure a seamless customer experience.
• Conduct customer surveys and analyze feedback to identify improvement opportunities.

Team & Coordination

• Work closely with sales, operations, and management teams to achieve business goals.
• Train and guide staff on customer service standards and brand communication.
• Prepare regular reports on customer satisfaction, retention, and marketing performance.

Qualifications

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• 3–7 years of experience in marketing, customer relations, or a similar role.
• Strong understanding of digital marketing tools and CRM systems.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office and marketing analytics tools.

Key Skills

• Marketing Strategy Development
• Digital Marketing
• Customer Relationship Management (CRM)
• Brand Management
• Customer Service Excellence
• Communication & Presentation
• Market Research & Analysis
• Complaint Resolution
• Leadership & Team Management
• Data Analysis & Reporting

KPIs

• Customer Satisfaction Score (CSAT)
• Customer Retention Rate
• Customer Complaint Resolution Time
• Lead Generation Targets
• Marketing Campaign ROI
• Brand Awareness Metrics
• Customer Engagement Levels
• Revenue Growth from Marketing Activities

Reports To: General Manager / Director of Sales & Marketing
Department: Marketing & Customer Relations
Employment Type: Full-Time

Pay: QAR5,000.00 per month

Work Location: In person