Marketing Operations Manager

Sharp Cookie is a boutique marketing consultancy serving growth-minded law firms across the U.S. We run two fractional CMO programs and a small but active marketing mastermind on Substack.

We’re looking for a Marketing Operations Manager who can keep client projects running smoothly, support content production, and help maintain a high-quality client experience.

This is a hybrid role combining project management, junior-level copywriting, content planning, vendor coordination, and community support. You’ll work directly with the CEO/CMO and act as an essential part of a lean, fast-moving team.

Role Overview

The Marketing Operations Manager owns the day-to-day execution of client and internal marketing projects. This includes managing project boards, coordinating with vendors and client teams, drafting marketing content, assisting with content planning, and supporting our Substack-based mastermind community.

You do not need to be a senior strategist. You do need to be highly organized, proactive with communication, comfortable juggling multiple client projects, and capable of writing clear first-draft marketing copy.

Key Responsibilities

1) Client Marketing Team Liason

• Meet with client marketing teams to review ongoing and upcoming projects
• Clarify responsibilities, deadlines, and expectations
• Update project boards with tasks, assets, documentation, and notes
• Assign tasks and deadlines for clients, vendors, and internal collaborators
• Tag the CMO for approvals and feedback where required
• Follow up consistently to ensure deadlines and deliverables stay on track

2) Vendor Coordination

• Lead meetings with SEO, PPC, social, and other marketing vendors
• Communicate issues, changes, and new project requirements
• Update project boards with vendor tasks and timelines
• Ensure vendors deliver on expectations and deadlines

3) Substack Mastermind Support

• Serve as first-line customer service for mastermind members
• Assist with light content creation for Substack posts
• Publish content provided by the CMO
• Announce new meeting times via our mastermind Slack channel
• Create surveys after live meetings
• Act as a moderator during mastermind live sessions
• Post to our mastermind Slack channel twice weekly

4) Project Management

• Keep all client and internal projects moving to completion
• Ensure all project boards are updated weekly
• Notify the correct people of pending tasks and due dates
• Provide weekly status reports to the CMO
• Maintain clarity, communication, and accountability across all clients

5) Junior Copywriting

(Create first drafts; CMO provides final edits and direction)

• Draft short-form social media copy
• Draft landing page copy following provided outlines
• Draft ad copy for paid campaigns
• Review content from client teams and offer feedback
• Iterate content with guidance from the CMO

6) Junior Content Planning

• Create drafts of content plans for clients and Sharp Cookie
• Build basic templates, spreadsheets, and planning tools
• Develop 3-month content calendars for:
• Client email newsletters
• Client social media channels
• Sharp Cookie social media
• Coordinate content implementation with the Digital Marketing Specialist and client teams

What We Offer

• Competitive salary
• Flexible hours & remote work
• Paid tome off
• Direct work with the CEO/CMO (great opportunity for skill growth)
• A stable, supportive environment without agency burnout culture
• Opportunities to learn advanced marketing, copywriting, and operations skills

Who Will Succeed in This Role

You will thrive if you:

• Are naturally organized and detail-oriented
• Enjoy managing multiple projects simultaneously
• Can communicate clearly and professionally with clients and vendors
• Can write clean, clear first-draft marketing copy
• Like working in a small team where your work is visible and meaningful
• Are comfortable receiving direction and improving through feedback
• Are proactive and take ownership without needing constant oversight

Requirements

• 1–3 years experience in marketing, project management, agency coordination, or related role
• Experience drafting marketing copy (social, ads, landing pages, email, etc.)
• Strong writing skills with the ability to follow brand direction
• Experience working with project management tools (ClickUp, Asana, Trello, or similar)
• Experience interacting with clients or vendors
• Strong communication and follow-through
• Comfortable with multi-client workflows

How to Apply

To be considered, you must submit both:

• A resume
• A cover letter explaining why this role is a fit for you

Applications without a cover letter will not be reviewed.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• Paid time off

Work Location: Remote