Marketing Operations Manager, Zappos

DESCRIPTION

This role is a critical marketing operations and coordination role responsible for keeping Zappos' full-funnel marketing engine running with precision and accountability. This person serves as the connective tissue across marketing teams, ensuring campaigns are planned on time, cross-functional dependencies are met, and creative work moves forward with clarity and confidence.

At the heart of this role is a deep commitment to process integrity and cross-functional alignment. The Marketing Operations Manager doesn't just track timelines, they build the systems, habits, and accountability structures that allow marketing teams to do their best work. By owning the 12-week planning framework and enforcing milestone checkpoints, this person creates the conditions for campaigns to launch on time, on strategy, and with the right creative foundation in place.

This role sits at the intersection of strategy and execution. On any given week, the Marketing Operations Manager might be facilitating a Tier 1 marketing strategy session, resolving a dependency blocker with the Buying team, or working with channel leads to improve how they use Workfront. The breadth of this work requires someone who can zoom out to see the big picture while staying close enough to the details to catch problems before they cascade.

BASIC QUALIFICATIONS

• 4+ years of professional non-internship marketing experience
• Experience using data and metrics to drive improvements
• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
• Experience building and optimizing multiple, simultaneous marketing campaigns
• Experience managing or working within cross-functional marketing and creative teams
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
• Experience driving direction and alignment with cross-functional teams
• Knowledge of project management tools and software
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service and experience in managing and troublshooting network
• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship

PREFERRED QUALIFICATIONS

• Experience in multi-territory campaign management
• Experience in digital marketing and content production timelines and process
• Experience within e-commerce or Retail fields
• Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices
• Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WI, Madison - 78,800.00 - 137,900.00 USD annually