Marketplace Lead

Key Responsibilities

Amazon (Primary Platform)

• Full ownership of Amazon commercial performance, including pricing, Buy Box %, availability, stock depth, and account health
• Deep, daily hands-on use of Seller Central, including case management, performance notifications, catalogue troubleshooting, and operational controls
• Monitor seller competition, pricing pressure, and Buy Box loss; take corrective actions to protect revenue and margins
• Manage branded listing issues including suppressions, IP complaints, contribution conflicts, brand restrictions, and policy violations
• Own communication with Amazon Seller Support and performance teams, resolving complex account, catalogue, FBA, and compliance issues through effective case handling and escalation
• Plan and oversee FBA shipment creation, replenishment cycles, stranded inventory resolution, ageing inventory management, and reimbursement tracking
• Ensure margin protection through pricing discipline, fee awareness, and inventory planning

Amazon PPC

• Own and oversee Amazon PPC as a core competency, including campaign structure, optimisation, budgeting, and performance analysis
• Use PPC primarily for Buy Box defence, visibility stabilisation, and selective growth opportunities
• Review PPC performance regularly and guide execution by team members

Listings & Catalogue Management

• Supervise listing creation and maintenance using existing brand assets, ensuring accuracy, compliance, and competitiveness
• Manage bulk uploads and catalogue updates via flat files where required
• Maintain catalogue health across all active ASINs without private-label brand development activities

Multi-Marketplace Management

• Lead execution and operational consistency across eBay and TikTok Shop, with Amazon as the core revenue platform
• Ensure pricing, stock allocation, and operational alignment across all channels
• Support structured expansion and optimisation of secondary marketplaces through repeatable processes

Leadership & Team Management

• Lead, mentor, and review the work of marketplace executives
• Set daily priorities, review outputs, and ensure execution quality
• Act as the escalation point for operational and compliance issues
• Drive accountability, productivity, and continuous improvement within the team

Reporting & Performance Monitoring

• Track marketplace KPIs including sales, Buy Box %, conversion, inventory health, and account performance
• Produce clear performance reports and insights using advanced MS Excel
• Identify risks and opportunities and translate them into executable actions

Qualifications

• Bachelor’s degree in Business, Marketing, E-Commerce, or a related field

Required Experience & Skills

• 4+ years of hands-on Amazon marketplace experience, with at least 1–2 years in a senior or team lead role
• Proven experience operating within a branded resale / wholesale Amazon model
• Strong understanding of pricing mechanics, Buy Box algorithms, availability, stock depth, and account health
• High level of competence using Amazon Seller Central daily
• Solid, practical experience managing Amazon PPC
• Working experience with eBay and TikTok Shop
• Deep knowledge of Amazon policies, compliance, and issue resolution
• Advanced MS Excel skills for analysis and reporting
• Strong written and verbal English communication skills
• Analytical, decisive, execution-focused mindset

Preferred Experience

• Experience managing UK and/or EU marketplaces
• Familiarity with Magento-based e-commerce platforms
• Experience scaling multi-channel marketplace operations

Job Type: Full-time

Work Location: In person