Marketplace Manager

Job title: Marketplace Operations Manager

Job type: Full Time

Location: Delaware, Ohio /Hybrid

The JEGs Story: JEGS is an industry-leading high-performance auto parts retailer headquartered in Columbus, Ohio. Founded in the 1960s as a small family-owned speed shop, JEGS has grown into one of the largest and most trusted eCommerce automotive parts retailers in the country.

Job Summary:

As a Marketplace Operations Manager, you will oversee and manage JEGS' presence on Amazon, eBay, and Walmart, ensuring that our product listings, pricing, inventory, and performance remain accurate, optimized, and competitive across all channels. This role is also responsible for the day-to-day administration of ChannelAdvisor/Rithum, including feed management, template configuration, marketplace integrations, and troubleshooting issues that impact marketplace sales.

You will work cross-functionally with merchandising, IT, customer service, supply chain, and leadership to ensure marketplace operations run reliably, efficiently, and with high data integrity. You will be a problem-solver, process-builder, and hands-on operator who can respond quickly to issues and maintain stable marketplace performance.

You will:

• Own the daily management and configuration of Channel Advisor/Rithum, including templates, business rules, feeds, import/export jobs, and SFTP integrations.
• Monitor marketplace listing health, including suppressed listings, errors, warnings, and compliance notifications for Amazon, eBay, and Walmart
• Ensure accurate and timely updates to product data, pricing, images, descriptions, categories, attributes, and inventory availability.
• Troubleshoot marketplace errors, feed failures, data mismatches, and technical issues that impact listing quality or order flow.
• Manage marketplace pricing strategies, including promotions, repricing tools, MAP compliance, and competitive price monitoring.
• Collaborate with merchandising and product teams to ensure catalog accuracy and listing readiness for new product launches.
• Manage order flow across Amazon, eBay, and Walmart, resolving ingestion issues, shipping confirmation failures, and tracking upload problems.
• Work with fulfillment and customer service teams to address stranded inventory, returns, cancellations, and customer-impacting issues.
• Build and maintain operational documentation, SOPs, and workflow processes to ensure consistency and knowledge transfer.
• Analyze marketplace performance metrics, including Buy Box percentage, item-level performance, conversion rates, and marketplace fees.
• Produce weekly and monthly reporting on sales, listings, errors, and operational KPIs, including recommendations for improvement.
• Develop and execute strategies to increase marketplace revenue, improve product visibility, and enhance listing quality.
• Act as the primary escalation point for marketplace-related technical or operational issues.
• Partner with IT and external partners (Amazon, eBay, Walmart, Rithum Support) to resolve complex integration or platform issues.

You have:

• Bachelor's degree in business, E-Commerce, Marketing, Operations, Technology, or related field (or equivalent experience).
• 3–7 years of experience in e-commerce marketplace operations, preferably with Amazon, eBay, and/or Walmart Marketplace.
• Hands-on experience with ChannelAdvisor/Rithum or a similar multichannel management platform (required or strongly preferred).
• Strong technical and analytical skills — comfortable working with data feeds, templates, mapping logic, and troubleshooting errors.
• Proficiency with spreadsheets (Excel/Google Sheets) including VLOOKUP/XLOOKUP, pivot tables, and data cleaning.
• Understanding of marketplace rules, listing requirements, SEO for marketplaces, and Buy Box dynamics.
• Experience with SFTP, CSV/XML data formats, and digital catalog management.
• Strong organizational skills with the ability to manage multiple tasks and shifting priorities.
• Excellent communication skills and the ability to work cross-functionally.
• High attention to detail, accuracy, and operational reliability.
• A resourceful, proactive approach to issue resolution and continuous improvement.

What We Offer:

JEGS offers a comprehensive benefits package that includes medical/dental/vision/Rx insurance, Short-term disability/Long-term disability, company-paid life insurance, a business-casual dress environment, 401K and profit-sharing retirement plans, holidays, PTO, Floating Holidays, an associate product discount, and weekly pay.