Marketplace/Retail Team Lead

As part of the KSA sales team the primary role of this position is to maximize sales volume, minimize stales, achieve distribution targets, implement agreed merchandising standards, collect accounts receivable and maintain high levels of customer service. The supervisor will attend training courses designed to improve professionalism and customer service and will complete a daily debriefing with pre sellers.

Responsibilities

• Agree with the DSM volume & stales targets for the customers served by the pre sellers and communicate to all sales staff.
• Conduct daily de briefing sessions with all pre sellers. These meetings must include a review of all key measures included in the KPI report. As a result of these meetings all pre sellers will be supplied with an action plan to improve performance.
• Meet with merchandisers serving the outlets managed by the supervisor on a weekly basis. These meetings will ensure all merchandising team are fully briefed regarding in store merchandising arrangements including details of any promotional activity that is planned. The supervisor will also review merchandising arrangements on an ongoing basis to achieve the optimum use of the merchandising team.
• Prepare journey plans for all pre sellers under his control & confirm customer service frequency with the pre sellers. The call frequencies as well as the journey plan are key to maintaining the levels of customer satisfaction demanded by the company. The actual customers visited on a daily basis will be reviewed with the pre sellers during the daily debriefing sessions.
• Plan all holidays and relief cover to ensure continuity of agreed customer service standards. The supervisor and the Finance Department will ensure all outstanding monies are accounted for before the pre seller departs on vacation.
• Provide on the job training by accompanying pre sellers on their journey plans. The supervisor will accompany pre sellers four days each week. The supervisor is responsible for planning his trade visits with pre sellers on a period basis using the attached planning form and supplying his manager with a copy the week prior to the start of the period. During these sessions the supervisor will be able to measure the standards being achieved and at the same time develop his relationship with his customers.
• Attend a monthly team briefing session with the DSM. This meeting will require the supervisor to present a summary of his team's performance versus plan & the actions agreed for the following month. The supervisor will brief his team within seven days of the DSM meeting.
• The following Key Performance Indicators (KPIs) will be used to measure a supervisor's performance. Failure to deliver consistently the results required will lead to disciplinary action: sales volumes vs plan; achievement of agreed customer service; stales vs target; customer accounts receivable within agreed terms; maintain agreed merchandising plans in all outlets.
• Achievement of monthly activity to plan.

Qualifications

• Commercial awareness - strong knowledge of what's important/needed by Sales to develop selling tools and stories and deliver gold standard execution.
• Strong verbal and written communication as well as facilitation skills - confidence to lead and direct discussion across all levels. Ability to engage and enthuse others with clear, concise communication to reach decisions and recommendations.
• Strong negotiation and relationship building skills and ability to influence - ability to influence at all levels and build relationship with key customers.
• Demonstrated functional expertise with an FMCG company for a minimum of 6 8 years of sales field experience and worked before in category management projects.
• Very good English and Arabic language skills.
• University graduate & computer literacy (Windows applications).

EEO Statement

We are an equal opportunity employer and comply with the global human rights policies and equality laws in the countries we operate in. We value diversity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or marital/civil partnerships, religion or belief, gender, disability and we are Mowaamah GOLD certified in Saudi.