Mass Ready Mix - Assistant Dispatcher

The Middlesex Corporation is a nationally recognized and award-winning leader in the heavy civil construction industry. Since 1972, the family business founded by Robert W. Pereira has developed an extensive client and project list through its consistent efforts to safely build America’s infrastructure. The Middlesex Corporation specializes in building and reconstructing highways, bridges, marine, rail, and transit facilities through its collaborative team approach and focus on core values. In addition, Middlesex Asphalt in Central Florida is one of the largest and most productive asphalt plants in the United States with Middlesex Paving earning an equally solid regional presence and reputation.

Position Summary:

We are seeking a reliable and detail-oriented Assistant Dispatcher to support daily operations within our Mass Ready Mix division. This role plays a key part in coordinating the scheduling and delivery of ready-mix concrete to both internal projects and external customers. The Assistant Dispatcher will work closely with the Dispatcher and Plant leadership team to ensure efficient routing, timely deliveries, and strong customer communication in a fast-paced, time-sensitive environment.

Responsibilities:

• Comply with (and actively promote) all Safety policies and procedures including reporting all accidents, incidents, and near-misses to ensure adherence to our Number One Core Value – Safety first, in everything we do.
• Report to work at assigned start time and maintain flexibility to work extended hours and non-standard shifts as needed.
• Assist in scheduling all ready-mix concrete trucks and drivers to meet daily production and delivery demands.
• Support dispatch operations by coordinating delivery schedules and adjusting routes based on jobsite needs, traffic, and plant production.
• Communicate effectively with drivers to ensure timely, safe, and efficient delivery of materials.
• Assist with the ticketing process for all concrete sales, including generating tickets, verifying order details, and supporting timely cash collection.
• Provide clear and professional communication with customers regarding delivery schedules, updates, and changes.
• Work closely with plant personnel, drivers, and customers to ensure smooth daily operations and resolve issues as they arise.
• Maintain flexibility to meet changing customer demands while optimizing delivery efficiency.
• Assist in closing out daily tickets and open sales orders in a timely and accurate manner.
• Prepare and submit daily operational reports as required.
• Maintain a clean, organized, and safe work environment in compliance with company and regulatory standards.
• Follow all OSHA and MSHA regulations, as well as company policies and procedures.
• Perform additional duties as assigned to support plant and dispatch operations.

Qualifications:

• 1–3 years of experience in dispatching, logistics, transportation, or construction-related operations preferred.
• Experience in ready-mix, asphalt, or heavy civil construction environment is a plus.
• Ability to work in a fast-paced, high-pressure environment with strong attention to detail.
• Strong organizational skills and ability to manage multiple priorities.
• Reliable, team-oriented, and able to communicate effectively with field personnel and customers.

Necessary Attributes: