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MASTER IT PROFESSIONAL 2
***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***
Job Summary
The Master IT Professional 2 (MITP2) will be the sole DHRM technical resource providing enterprise level production support for the State’s payroll and HR administration ERP system serving the State’s employee population of 19,000. The incumbent will be the chief technical support for the State’s newly established centralized recruitment and learning platform, NeoGov. The incumbent will also be working directly with the Office of Project Management (OPM) to develop and design new interfaces and system integrations utilizing JAVA programming, Pentaho, JIRA, Bitbucket platforms including executing and supporting interface testing and validations. The MITP2 will coordinate with departmental resources to perform database queries and extracts in support of payroll processing reports to address periodic records requests and legislative reporting needs. As well as conduct production support activities, manage Tier 3 ServiceNow incidents, and monitor operational health to address system issues impacting payroll and personnel operations. Additional MITP 2 expectations will include conducting fiscal and calendar-year-end system processes (this includes W2 delivery and Accuwage file upload), configuring and maintaining Payroll and HR wizards and system design changes, advising on security and workflow development and design for the ERP and recruitment platforms, direct configuration and installation of Phase 2 modules and functionality with project management (this includes resolving design conflicts which may impact existing system processes), collaborating on project implementation tasks between departmental and partner project teams to ensure system enhancements, releases, and operational support functions are integrated effectively while minimizing disruption to production operations, identifying opportunities to improve operational processes, workflows, and system support procedures to increase efficiency and reduce redundancies, and performing impact assessments and develop/advise on end-to-end regression testing plans to ensure quality and production readiness prior to the adoption of Feature Set enhancements, Interim Containers, hotfixes and system upgrades. A successful incumbent will be able to create and maintain strong documentation such as interface architecture diagrams, SOP's, and production support playbooks in order to ensure compliance with applicable policies, procedures, and provisions of law relating to human resources.
Master Information Technology (IT) Professionals provide the highest level of professional IT expertise in an agency in one or more functional areas such as information systems project management, quality assurance, database administration, network administration, systems administration, applications analysis and development, or information security.
Essential Qualifications
Bachelor's degree from an accredited college or university with major course work in computer science, management information systems, or closely related field and six years of progressively responsible professional IT experience, three years of which were at the advanced journey level in a pertinent specialty area such as information systems project management, quality assurance, systems administration, network administration, database administration, applications analysis and development, or information security; OR an equivalent combination of education and experience as described above.
Job Duties
Positions in this series are assigned duties and projects deemed vital to the agency mission. Duties are associated with major long-term projects, which significantly impact the agency’s business processes. Without the successful completion of those duties and projects, there would be significant disruption to agency operations and reduced levels of service to the citizens of the State, reduced levels of public safety, and/or substantial loss of revenue to the State.
Incumbents function as individual contributors who possess advanced level experience and specialized skills, and provide technical expertise in one or more of the following areas:
Quality assurance including total oversight of one or more major IT projects from inception through procurement. Duties include ensuring deliverables meet technical and/or contract requirements within time and fiscal constraints, and in accordance with established standards of quality; analysis of system life-cycles and growth projections; developing test plan checklists and auditing project activities and processes; preparing comprehensive reports regarding project progress; and meeting with agency administrators, project committees, vendors, external contractors and others to resolve schedule and cost issues and report progress. Duties require a comprehensive understanding of technical issues regarding application design including system development methodology, computer interface, data warehousing techniques, and legal and regulatory requirements.
Systems administration including the selection, analysis, maintenance, and modification of computer, communications, mainframe, and server hardware, operating systems, and auxiliary software packages required to support various information systems, and back-up and recovery of the agency’s software and data. Duties include long-range planning for both hardware and software products; conducting detailed alternative analyses, cost/benefit analyses, and determining end-user requirements; and implementation of planning strategies, departmental policies and standards to ensure short and long-term goals and objectives are achieved within fiscal and other resource limitations.
Network administration including planning, designing, implementing, performance tuning, troubleshooting and administering multi-protocol, geographically dispersed networks including local area network (LAN) and wide area network (WAN) switches, routers, multiplexers and campus switches, and integrated WAN services. Duties also involve integration of WAN topologies.
Database administration including agency data modeling, database configuration, performance tuning, and backup and recovery of data; develop and implement standards and procedures to convert, transfer, and interface data within and between databases; maintenance of data dictionaries, repositories, and related software; control and authorized sharing of information with multiple users within and/or outside the organization; and technical consultation regarding application development and utility executions within various database environments.
Applications analysis and development including the analysis, design, development, maintenance, and modification of information systems and applications. Duties include consulting with management to determine agency needs and system requirements, constructing and programming systems, integrating new implementations with existing hardware and software, conducting detailed alternative analyses, cost/benefit analyses, and determining end-user requirements. Duties require advanced level communication with a variety of audiences such as end-users, technicians, vendors, management, and others.
Information security including security administration, operation, and oversight of information systems and data within the realm of information security responsibility. Incumbents work with management and technical staff to develop a comprehensive information security program for integrated IT systems within the agency and are responsible for six or more of the following ten security domain areas:
- Access control – centralized / decentralized / remote / federated
- Application/system development security – validation / verification / guidelines
- Continuity of operations/disaster recovery planning – business recovery
- Cryptography – transport / storage / authentication / non-repudiation
- Information security management – awareness / policies / risk management / procedural standards
- Operational security (OPSEC) – threats / hostile code / techniques
- Physical technical security – access systems / structural / environmental controls
- Security architecture and models – methods / security operational standards
- Security law, investigation and ethics – cyber crime / incident response / security regulation
- Telecommunications/network security – enclave / monitoring / virtual private network / firewall / prevention
Incumbents may train, supervise, and evaluate the performance of subordinate staff and/or serve as a project leader as assigned.
Perform related duties as assigned.
Incumbents are technical experts in a specific IT area in which they have received the highest level of specialized training and certification from a nationally recognized/accredited organization. This training enables them to provide technical expertise beyond that which is provided by an IT Professional IV or III. Incumbents report to a manager or supervisor who may be at the same or lower grade level.
Knowledge, Skills, and Abilities
This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.
Detailed knowledge of: various systems software products and their interrelationships; performance monitoring principles and related software products; vendor procedures for applying maintenance and temporary fixes; planning, development, and implementation of backup and recovery techniques and procedures for all data and applications software; administration of large complex networks to include wide area, campus, multi-agency or statewide multi-protocol networks.
Ability to: apply advanced level knowledge and skills to projects and assignments deemed critical to the agency's mission; analyze and resolve complex issues and problems which directly impact the agency's services to the public, collection of revenue, and/or public safety; provide the highest level of technical consultation and training to the agency in developing, enhancing, implementing, and modifying information systems which support the agency’s business processes.
Recruiter Contact Information: Sharhea Noble-Muir - SharheaNM@admin.nv.gov
The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.
Please send direct Inquiries or correspondence to the recruiter listed on this announcement.
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