Master Technician - Denting

• Achieve targets for Sold Hours, Efficiency, Productivity, and Overall Utilization

Strategic Implementation

• Perform complex repairs on customer vehicles as per manufacturer standards and work instructions

• Complete jobs within allotted time frames

• Provide feedback on additional repairs to the Team Leader

• Inform the Team Leader/Foreman in advance of any delays

• Undertake overtime as required based on workshop workload

• Record bodyshop materials on job cards

• Raise parts requisitions accurately

• Collaborate with team members for on-the-job training and guidance

• Obtain approval from Team Leader/Foreman for additional repairs

• Ensure materials drawn on job cards are used for the respective vehicle

• Attend high-profile and corporate customer vehicles professionally

• Stand in for the Team Leader and support operations as needed

• Handle critical customer complaints and escalate to Team Leader when required

• Mentor, coach, and provide on-the-job training to newly joined Denting Technicians

• Assist the Team Leader with day-to-day operational activities

Customer Journey

• Ensure F1 – Fix it Right First Time approach

• Handle customer vehicles safely and professionally

Learning & Growth

• Participate in Training Needs Assessments conducted by the training academy

• Develop technical skills through the Nissan training program

• Maintain uniforms and safety shoes in clean condition

• Use protective covers for customer vehicles

• Keep the work area clean and organised

Policies, Procedures & Corporate Governance

• Adhere strictly to workshop safety procedures and SOPs, including personal, equipment, and vehicle safety

• Ensure compliance with Nissan Dealer Standards and process guidelines

Educational Qualification

• Higher Secondary or Diploma, or equivalent

Work Experience

• Minimum of 5 years’ experience in a dealership environment, with at least 2 years as a Denting Technician

Competencies

• Extensive experience in automotive denting, body repair, and panel beating

• Strong knowledge of traditional and advanced dent removal techniques, including PDR (Paintless Dent Removal)

• Ability to read and interpret vehicle repair manuals and technical drawings

• High attention to detail and commitment to quality workmanship

• Excellent problem-solving skills and ability to work independently or as part of a team

• Strong leadership and mentoring capabilities

• Computer literacy for reporting and documentation

Languages

• English