Medallia Developer

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

CX Program Developer – Volvo Trucks

Our team is responsible for shaping the strategy for how we gather and act on customer feedback across every stage of the Volvo Trucks customer journey – from sales and delivery to uptime and aftermarket services.By consolidating feedback into one analytics engine, we enable insights that drive tangible improvements for our customers and our business.

We are on a mission to enable Volvo Trucks to listen and act on customer feedback globally through one unified platform – empowering a data-driven and customer-centric culture across all markets and functions.To fully leverage the capabilities of our feedback ecosystem, powered by Medallia, we are now looking for a CX Program Developer with strong experience across the Medallia product landscape and the ability to apply best practices to strengthen our global CX capabilities.

About the role

As a CX Program Developer, you will join our Global Customer Experience (CX) team, whose purpose is to continuously improve how Volvo Trucks captures, understands, and acts on customer feedback across the complete customer journey.You will play a key role in developing, maintaining, and optimizing our Medallia platform – ensuring that Volvo Trucks remains best-in-class in customer feedback management and insights activation.You will be expected to, over time, become an expert at configuring the Medallia platform, learn technical delivery methodologies, and build knowledge of the surrounding IT landscape. Your main role will be to work closely with the Product Owner and managers in delivering specific outputs that support Volvo Trucks’ global CX ambitions.

Required Skills

• 3–8 years of hands-on experience in development on the Medallia platform.
• Strong experience with the Medallia Classic Configurator for backend configuration and development.
• Medallia Admin and Medallia Product Certification are mandatory.
• Experience in designing or implementing CX platforms or customer feedback journeys.
• Demonstrable knowledge of web technologies such as JavaScript, HTML, CSS, and API integration.
• Understanding of data structures, algorithms, microservices, and distributed systems.
• Strong analytical and problem-solving skills, including data manipulation and insight generation (Excel, R, SPSS, Stata, etc.).

Preferred Skills

• Exposure to AI, Machine Learning, NLP, or Text Analytics.
• Familiarity with data pipelines, APIs, dashboards, and customer data platforms.
• Experience working in international teams across multiple stakeholder groups.
• Knowledge of the commercial vehicle industry or B2B environments.
• Familiarity with CRM platforms such as Salesforce.
• Experience with version control (Git), CI/CD pipelines, automated testing, and Agile/Scrum practices.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.