Media Account Manager

Job Description: Media Account Manager (Bilingual)

Location:  Dubai, UAE (On-site)

Experience:  4-6 years in social media or digital marketing agency roles

Employment Type:  Full-Time

Role Summary

We are seeking a dynamic and bilingual (English/Arabic) Media Account Manager to serve as the primary link between our agency and our client portfolio. You will be responsible for nurturing client relationships, overseeing the flawless execution of social media campaigns, and leveraging data to demonstrate ROI. The ideal candidate is a proactive communicator, highly organized, and passionate about delivering exceptional results that drive client retention and growth.

Key Responsibilities

1. Client Relationship & Strategy

• Act as the  primary client liaison , managing day-to-day communication, expectations, timelines, and deliverables.
• Conduct quarterly business reviews (QBRs) to present performance and align future strategies with client goals.
• Identify and propose  upsell/cross-sell opportunities  (e.g., influencer collaborations, content production) based on client needs and campaign performance.

2. Campaign Management & Execution

• Translate client briefs into actionable tasks for internal creative teams (designers, copywriters).
• Oversee the end-to-end execution of the content calendar, ensuring quality assurance and brand guideline adherence.
• Implement trending, organic-first formats  and suggest data-informed optimizations.
• Manage community engagement and support basic paid ad.

3. Performance & Analytics

• Monitor, analyze, and report on key  engagement metrics  (likes, shares, saves, comments) and campaign ROI.
• Prepare and present monthly reports, linking analytics to business outcomes and strategic recommendations.
• Set and track KPIs to meet and exceed client expectations.

4. Operational Excellence

• Maintain high client retention rates  through excellent relationship management and consistent delivery.
• Negotiate contracts and scope-of-work (SOW) agreements.
• Mitigate potential crises through proactive communication and solution-oriented thinking.

Required Skills & Qualifications

• Languages: Fluent bilingual proficiency in English and Arabic  is mandatory for client communication, caption writing, and community engagement.
• Experience:  4-6 years of experience in  agency account management  with a focus on social media/digital marketing.
• Platform Expertise:  High proficiency in Instagram, Facebook, TikTok, and LinkedIn. Understanding of emerging platforms is a plus.
• Tools:  Experience with social media scheduling tools and basic design tools (e.g., Canva). Knowledge of analytics platforms is advantageous.
• Soft Skills:  Exceptional multitasking, stakeholder management, and conflict resolution skills. Ability to thrive under pressure and manage multiple accounts simultaneously.
• Market Knowledge:  Solid understanding of the UAE digital landscape and cultural nuances.