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Medical Assistant

Summary/
Objective

The Medical Assistant assists NorthShore providers with treating patients and utilizing established NorthShore clinical guidelines. This position may have assignments in various specialties and is responsible for maintaining the clinical standards of care to help ensure that quality patient care is always provided. This role is expected to be both proficient and confident in all Northshore clinical competencies.

Essential Functions

Performs ancillary tasks (weight, height, blood pressure, pulse, urinalysis, pregnancy tests, glucometer, etc.) and documents results in the patient’s EHR chart.
Screens patients to obtain chief complaint, medical history, allergy information and documents in patient chart.
Sets up examination room, prepares equipment and aids provider during examination and treatment of patient.
Maintains awareness of comfort and safety needs of patients.
Assists provider in minor procedures and ensures sterile techniques are followed.
Completes all laboratory requisitions accurately and fully to ensure that all specimens are sent to the appropriate laboratory safely and expediently.
Completes patient in-house laboratory testing requested by the provider, according to CLIA standards and guidelines, and records test results appropriately.
Gives age-appropriate vaccinations, and records vaccination information into Indiana CHIRP database system.
Explains procedures and treatments to patient to gain cooperation, understanding, and alleviate apprehension.
Responds to life saving situations based upon clinical standards, policies, procedures, and protocol.
Maintains stock, inventory and requisitions supplies, as needed.
Sterilizes instruments and ensures that infection control policies are followed.
Records and maintains accurate clinical information in the patient’s EHR chart.
Contacts patients regarding lab results, and if abnormal, coordinates follow up appointment.
Completes provider order log, sends patient reminder letters, if necessary, and tracks patient test results.
Ensures appropriate follow up is completed on all provider reviewed results and consults.
Completes the necessary competencies of staff by reviewing knowledge and technique and assisting with any deficiencies.
Maintains top quality proficiencies across all training areas in daily work.
Attends meetings and training sessions as required.

These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at the management's discretion.

Competencies

Planning and strategic foresight
Responsible Decision Making and Problem Solving
Integrity and accountability
Innovation and creativity
Adaptive and flexible
Leadership, teamwork, and conflict resolution
Professionalism and work ethic
Empathy

Work Environment

Work is performed in an ambulatory care environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive.

Travel

Travel outside of Northshore locations will be rare for this position.

Required Role Qualifications

Minimum required education per state of Indiana/HRSA
Certified/Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse or Registered Nurse licensing

Preferred Role Qualifications

Two years of experience working within a healthcare setting.
Bilingual preferred
Required experience (if any)
Phlebotomy

Required Skills

Ability to analyze situations and solve problems at strategic and tactical levels
Excellent interpersonal and customer service skills
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
Practiced at organization and planning
Employ Critical thinking and problem solving
Maintains composure and operates with emotional intelligence
Ethical reasoning and decision-making
Strong attention to detail
Receptive and responsive to feedback
Excellent verbal and written communication skills
Time management, prioritization, and sense of urgency

Physical, Visual, and Audible Requirements

Physical Requirements

Activity

Occasionally (1 -33%)

Frequently (34-66%)

Continuously (67-100%)

Sitting

Walking

Standing

Bending

Squatting/
Crouching

Climbing

Kneeling

Twisting/Turning

Hand dexterity/Fine Motor Manipulation

Lifting 0 – 50lbs

Lifting 50+lbs

Carrying 0 – 50lbs

Carrying 50+lbs

Pushing 0 – 300lbs

Visual & Audible Requirements – Employee mark an “x” for “YES” or “NO”

Activity

Yes

Can see without corrective eyewear

Can differentiate colors/see color differences clearly

Can hear without hearing assistance

I acknowledge that I may be exposed to infectious and contagious diseases.
I acknowledge that I may be in contact with patients under a wide variety of circumstances.
I acknowledge that I can handle and respond to emergency or crisis situations per NorthShore Health Centers facility plans, protocols, and procedures.
I acknowledge that I may occasionally be subject to irregular working hours.
I acknowledge that I may be required to wear personal protective equipment (PPE) as necessary.