Medical Assistant

SFM is a direct-care, root-cause Functional Medicine clinic serving the Sandhills community and beyond. We’re hiring two full-time Medical Assistants to support our team of six practitioners (each with a patient panel of ~150–250). One role is in-person, and one role is virtual (hybrid). Both roles require proximity to the clinic located in Moore County, NC.

Role

Location: In-Person

Schedule: Full-time,

Reports to: Practice Lead/Clinician(s)

Employment Type: W-2

Role Summary

Support practitioners by coordinating pre-visit and post-visit workflows, facilitating communication, and ensuring clinical follow-through.

Key Responsibilities — Communication & Coordination

• Communicate with clinicians via secure messaging app, EHR, and work email to address patient-specific needs, special requests, and care coordination tasks.
• Triage and resolve patient FAQs using internal guidance documents, standardized handouts, and clinic SOPs; escalate appropriately.
• Perform longevity health screening assessments (brain health scans, cardiovascular health scans, and VO2 max testing with easy-to-follow protocolized platforms)

Key Responsibilities — Pre-Visit Preparation

• Confirm labs resulted and uploaded to the medical record.
• Obtain and upload external records (consult notes, imaging, specialist reports).
• Update medications and supplements to reflect any recent changes (including dosage/brand).
• Reschedule the visit if critical labs/records will not be available; set expectations with the patient.

Key Responsibilities — Post-Visit Follow-Through

• Ensure the patient has seen and understood the clinician’s note; summarize key takeaways and action items in plain language.
• Verify next steps: orders placed, referrals/radiology submitted, pharmacy/supplement orders initiated or picked up; close the loop with patients and external partners.
• Track open tasks in the EHR/task system; update statuses and due dates.
• Confirm key referrals are completed and records made available (colonoscopy, sleep study, specialist referrals)

Documentation & Quality

• Document all communications and actions within the EHR/portal following SFM SOPs.
• Contribute to continuous improvement by suggesting updates to SFM templates, FAQs, and SOPs.

Minimum Qualifications

• 2+ years in a medical assistant, care coordinator, patient navigator, or similar role.
• Demonstrated HIPAA/PHI compliance and professional discretion.
• Proficiency with EHR/portals, secure messaging, email, spreadsheets, and cloud docs.
• Excellent written and verbal communication in English language; confident patient education and summarization skills.
• Reliable transportation.

Preferred Qualifications

• Experience in Functional/Integrative/Lifestyle Medicine or direct-care/concierge models.
• Familiarity with common functional labs (e.g., supplement brands, specialty testing labs, stool testing), supplements, and referral workflows.
• BLS certification (or willingness to obtain).

Core Competencies

• Proactive ownership of role: closes loops, anticipates needs, prevents last-minute surprises.
• Detail orientation: accurate data entry, meticulous record management.
• Patient-first communication: warm, clear, jargon-lite, action-oriented.
• Team discipline: consistent with schedules, SOPs, and documentation standards.

Tools & Environment

• EHR/Patient Portal, email, video conferencing (Zoom/Teams), shared drives.

KPI Examples (measured monthly/quarterly)

• ≥95% of pre-visit labs/records available ≥48 hours before visit.
• Median message response time ≤ 2 business-days.
• ≥90% post-visit action items initiated within 2 business day service level agreement (SLA).
• Patient communication quality (QA spot-checks) ≥ “meets” standard.

Compensation & Benefits

• Competitive; commensurate with experience ($18 - $25/hr range).
• Health/PTO/holidays.

Compliance

• HIPAA/PHI training, confidentiality agreement, background check, and policy acknowledgments required.

Application Instructions

• Submit resume/CV and a short cover letter describing your experience with care coordination and virtual patient communication.
• Include 2–3 concise examples of how you: (1) prepared a chart before a visit, and (2) ensured post-visit follow-through.
• Optional: provide a brief written sample (≤150 words) summarizing a hypothetical visit note into patient-friendly action items.

30/60/90-Day Expectations

• Day 30: Complete HIPAA & SFM SOP training; demonstrate proficiency in pre-visit readiness and documentation; meet response-time SLA.
• Day 60: Independently run pre-/post-visit workflows; facilitate orientation group visit; ≥90% task closure within SLA.
• Day 90: Consistently hit KPIs; contribute at least one SOP or FAQ improvement.

Equal Opportunity

SFM is an equal opportunity employer. We value service, discipline, teamwork, and a growth mindset.

Job Type: Full-time

Pay: $20.00 - $27.00 per hour

Benefits:

• Employee discount
• Wellness program

Experience:

• drawing blood: 1 year (Preferred)
• Medical assistant: 2 years (Required)

Work Location: In person