Medical Assistant

POSITION SUMMARY:

At MyCare Medical, we strive to make sure our patients receive the highest quality, most cost-effective care. We have a dedicated team supporting our providers, giving them the time that they need to care for each patient and ensure a comfortable and patient-centric experience. The Medical Assistant, under medical supervision, assists physicians in the delivery of health care services.

RESPONSIBILITIES:
Patient Experience:
Welcome patients into the office, creating a warm and friendly experience. Assist with completion of medical records & history forms, filing accordingly.
Perform height, weight, vital sign and vision tests, recording them within the eHR system (eClinicalWorks [eCW]); identify chief complaints and record observations. Perform triage as soon as chart is ready.
Maintain patient flow after check-in; ensure that patients are seen in a timely manner, preferably within a 15 minute or less wait time.
Communicate courteously, timely, and respectfully with all patients; notify patient of any changes ordered by their providers, and any new information is provided in writing before leaving the clinic.
Document all phone calls with patients. Provide telephonic care support to patients, including collaborating with medical providers to conduct patient assessments and triage calls to determine the nature of the patients’ concerns and level of urgency.
Educate patients on MyCare initiatives, such as “Call Us First.”
Follow-up with patients post-appointment, especially walk-ins, urgent care, and Transitional Care Management (TCM) patients.

Provider Support:
Coordinating and collaborating with healthcare professionals, including physicians, pharmacists, and specialists to ensure optimal patient care.
Conduct tests and procedures as directed, such as EKGs, non-stress tests, spirometer, venipunctures, skin punctures, strep screen, glucometer, and blood tests, and urine tests. Communicate to physician abnormal lab results.
Assist health service providers with treatments and examinations of patients such as injections, wound care, pelvic exams, minor surgery, and IUD insertions; assist in the identification of psychosocial needs and consult with the health service provider.
Transcribe doctors’ orders and prepare appropriate requisitions, forms, and calls to pharmacy. Daily follow up of pharmacy messages.
Ensure assigned provider(s) signs charts, labs, prescriptions, diagnostics daily.

Clinic Support:
Clean and sterilize equipment, restock patient rooms and labs with appropriate supplies. Maintain medical supply inventory to ensure stock.
Comply with office policy and procedure, OSHA Standards and HIPAA Privacy Regulations as stated in HIPAA Policy and Procedure Manual.
Assist practice team by answering incoming/outgoing phone calls. Review pharmacy voicemails and other calls before leaving each day.
Support other clinic locations, if and when necessary, with the same level of professionalism as home clinic (Travel reimbursement will be provided, and location is subject to management discussion).
Participate in comprehensive training and ongoing education to enhance skills and knowledge.
Foster our culture of open communication, teamwork, and collaboration among staff members to ensure efficient clinic operations.

QUALIFICATIONS:
Medical Assistant Certificate issued by an accredited institution OR
One (1) year of experience working in a health care setting that includes direct patient contact OR
A combination of training, education, and experience that is equivalent to one of the employment standards listed above and provides the required knowledge and abilities.
Bilingual in English/Spanish preferred but not required
Basic medical terminology; Basic arithmetic.
Safe vein puncture techniques, and knowledge of safe work practices in a clinic setting.
Able to speak clearly and communicate effectively over the phone and in-person.