Medical Assistant

Basic Function

To assist all physicians and patients with needed activities related to patient care on a daily basis.

Responsibilities

1. Greets patients upon arrival and assures patient charts are located in the proper place, verifies patient demographic information

2. Schedules appointments for patients according to the type of appointment; ensure appointment hours are filled in accordance with appointment scheduling guidelines

3. Prepares & maintains medical records; whether paper or electronic

4. Answers multi-line telephone in a courteous and timely manner; accurately takes messages and conveys them to staff or Doctor

5. Confirm appointments and follow-up with patients regarding missed appointments via telephone. Retrieve and file records in accordance with daily schedules

6. Documents within patient medical records as needed i.e.: prescribe medications, physician orders, etc.

7. Review physician schedules daily

8. Advises Office Manager and or Team Lead of items that need to be ordered for the front desk

9. Participates in staff and educational meetings

10. Opens the patient care areas of the building at the designated time each day, ensures the readiness of the back office area(s}, and ensures that the front desk activities are fully operational at the start of business hours

11. Organize and maintain file systems for quick retrieval of information

12. Collects and posts charges and payments according to protocols, prepares and balances daily financial registers, and submits all forms to the onsite biller

13. Oversee and ensure efficient turnover of exam rooms; maintaining in a neat and clean manner at all times

14. Accurate documentation within the medical records of interaction(s) with patient's, medical records, physicians, and outside sources related to patient care

15. Comply with patient needs at all times

16. Escort patients from the waiting room to examination rooms; complete & obtain required information

17. Ensure patient records contain all pertinent information

18. Completion of patient care related documents

19. Entry, follow up, obtaining or executing physician orders within medical record/ EMR

20. Alert Physicians of patients' issues or needed information prior to beginning exams

21. Assist Physicians with clinical duties, but not limited to i.e.: injections, position transfers, disrobing, aspirations, urine specimen collection- other procedures as necessary

22. Monitor supply levels, and replace as needed

23. Instruct patients regarding the information needed upon departure of the office to include: post-procedure care, contact information for physician contact if needed, etc.

24. Emergency management- access patient vitals, determine physician need, monitor patients' pre and post-procedure; notice signs and symptoms of reactions to medications.

25. Perform x-ray using a C-arm machine and maintain technique if applicable

26. Instruct patients regarding the information needed once they leave the office to include: fitting or use of braces, medication usage as prescribed by the physician, exercise programs as prescribed by the physician

27. Use/understanding of electronic medical records and the flow of information

28. Confidentiality of patient-related information

29. Any other requested tasks

Skills

Oral Communication Skills

Written Communication Skills

Proficient in internet

Filing

Organization

Proficient in Microsoft Office

Technical Communication

Customer Relations

Math Aptitude

Professionalism

Confidentiality

Diplomacy

Customer Service

Time Management

Education/Training

High School Diploma or Equivalent

Medical Assistant training; preferred certification BLS/CPR certification required

CPOE certification required

Experience

• One year of experience in a medical office with an additional one year experience performing in an MA role
• Understanding of ICD-10, CPT, and medical terminology
• Preferred experience with physician office EMR
• One year of experience in Regenerative Medicine
• Venipuncture/Phlebotomy

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person