Medical Assistant – Patient Recruitment Specialist

*Please read entire job posting prior to applying!*

About DayaMed

At DayaMed, we are transforming patient care through compassionate, responsive, and technology-enabled remote healthcare services. Our mission is to make healthcare more accessible, personal, and impactful through innovative care management programs, including Chronic Care Management (CCM) and Remote Patient Monitoring (RPM).

Position Overview

The Medical Assistant - Patient Recruitment Specialist (MA) plays a critical, high-impact role in driving patient participation in DayaMed’s CCM and RPM programs. This is a patient-facing position that blends clinical expertise with consultative enrollment skills, requiring confidence, empathy, and strong phone presence.

In this role, the Recruitment Specialist (MA) educates eligible patients, addresses concerns, overcomes objections, and successfully enrolls patients into CCM and RPM programs while maintaining clinical accuracy, regulatory compliance, and thorough documentation. Upon enrollment, the Recruitment Specialist (MA) initiates the patient’s care plan and completes a comprehensive medication reconciliation.

This position is ideal for a Medical Assistant who is goal-driven, persuasive yet empathetic, confident on the phone, and comfortable meeting daily performance metrics.

Key ResponsibilitiesPatient Enrollment & Outreach

• Conduct outbound and inbound calls to eligible patients to explain CCM and RPM programs
• Educate patients on program benefits, services, and expectations in a clear and engaging manner
• Address patient questions, hesitations, and objections with professionalism and empathy
• Effectively “sell” program enrollment while maintaining a patient-centered and compliant approach
• Obtain verbal consent and ensure accurate documentation in accordance with CMS and company guidelines
• Meet or exceed daily and weekly enrollment goals

Clinical Responsibilities

• Perform accurate medication reconciliation during enrollment calls
• Identify medication discrepancies, missing medications, and adherence concerns
• Initiate and document individualized care plans based on patient conditions and needs
• Collect and document relevant medical history and identified care gaps
• Escalate clinical concerns or red flags to appropriate clinical team members

Documentation & Systems

• Accurately document all patient interactions in internal systems
• Ensure enrollment documentation meets CCM/RPM compliance and billing requirements
• Utilize CRM systems, care management platforms, and internal tools efficiently
• Follow established SOPs for enrollment workflows, documentation, and data entry

Collaboration & Performance

• Work closely with clinical leadership, care managers, and operations teams
• Participate in ongoing training, coaching, and performance evaluations
• Demonstrate continuous improvement through feedback and performance metrics
• Maintain professionalism, confidentiality, and strict HIPAA compliance at all times

Qualifications

• Certified or registered Medical Assistant (required)
• Strong verbal communication skills with confidence on the phone
• Experience in patient outreach, enrollment, care coordination, or call-based clinical roles preferred
• Detail-oriented with strong documentation and organizational skills
• Ability to balance empathy with goal-oriented conversations
• Comfortable working in a fully remote environment and meeting performance metrics
• Prior telehealth or remote care experience is strongly preferred
• Experience with CCM, RPM, or care management programs strongly preferred
• Familiarity with CMS documentation, compliance, and billing workflows a plus

Compensation

• Compensation is dependent on experience and geographic location (DOE).
• Pay will be determined based on relevant clinical experience, telehealth background, and demonstrated performance during the interview process.

Pay: Up to $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• Do you hold an active Medical Assistant certification or registration?
• This is a fully remote, phone-based role with daily call and enrollment expectations.

What does a successful workday look like for you in a remote role like this?

• Describe your most recent remote or telehealth role. Please include: Job title, approximate number of calls per day and systems or platforms you used (EHR, CRM, care management tools).
• Have you personally worked with CCM, RPM, or other care management programs?

If yes, briefly describe your role in the process (enrollment, documentation, care plans, follow-ups, etc.). If no, please say “No direct experience.”

• On a scale of 1–10, how comfortable are you persuading hesitant patients to enroll in a program over the phone? Why did you choose that number?
• This role includes daily and weekly enrollment targets. What metrics have you been held accountable to in past roles, and how did you track your performance?
• What part of this role excites you most, and what part do you anticipate being the most challenging?
• A patient says:

“I’m busy right now.”

What would you say to either continue the conversation or appropriately reschedule?

• A patient says:

“I’m not interested. Please don’t call me again.”

How would you handle this response while remaining professional and compliant?

• A patient says:

“This feels like a sales call.”

How would you respond while remaining compliant and patient-focused?

• This role requires candidates to currently reside in the Central Time Zone (CST/CDT).

Are you currently living in the Central Time Zone? Please list your current city and state of residence.

Work Location: Remote