Medical Assistant (Remote Phone Support)

Job Summary:

The Medical Assistant -Phone Support’ primary focus is managing extremely high call volumes in a fast-paced medical clinic. This role is responsible for delivering exceptional customer service over the phone, managing a multi-line phone system, verifying insurance, and supporting clinic staff with administrative functions.

This role will be on-site during the 90-day introductory period to support training and onboarding. After successfully completing this period, the position will transition to a remote role, with occasional in-office meetings as needed. We value flexibility and will communicate any future changes well in advance to ensure a smooth transition.

Responsibilities:

• Answer and manage high-volume incoming calls professionally and efficiently.
• Direct calls appropriately, escalate urgent matters per clinic protocols.
• Verify insurance eligibility and obtain authorizations as needed.
• Schedule, reschedule, and confirm patient appointments accurately.
• Maintain up-to-date knowledge of clinic services, providers, and scheduling policies.
• Process medical record requests, faxes, and correspondence in compliance with HIPAA.
• Support clinic operations by collaborating with clinical and administrative teams.
• Answer patient questions about prescription refills and route requests to providers
• Document patient interactions and provider communications in the EHR system
• Other duties as assigned.

Qualifications:

• High School Diploma or GED (required)
• Basic Life Support (BLS) Certification (required)
• Completion of a Medical Assistant training program
• Certified Medical Assistant (preferred)
• Minimum 2 years of experience in a medical office or healthcare setting
• Experience with NextGen or similar electronic health record (EHR) systems

Skills & Competencies:

• Strong customer service and communication skills
• Ability to remain professional and calm under pressure.
• Excellent multitasking, organizational, and time-management abilities.
• Accuracy and attention to detail.
• Proficient in Microsoft Office and electronic medical records.

Physical Requirements:

• Must be able to work an 8-hour day with prolonged periods of sitting.
• Must be able to lift up to 15 pounds occasionally.
• Must be able to manage prolonged periods of telephone communication in a fast-paced, extremely high-call-volume environment.

Pay Range: $23.00 - $26.00 per hour (Depending On Experience)