Medical Assistant - Urology

Essential Job Responsibilities:

• Rooms patients during the clinic.

• Perform all necessary in-house testing prior to the physician seeing the patient, which include UA Dip, bladder ultrasound, uroflows.

• Nurse schedule as assigned: Catheter removals, catheter changes, BCG instillations, DMSO installations, Urocuff studies, bladder ultrasounds, other scheduled responsibilities.

• Preps and assists physicians with in-office procedures.

• Performs clerical duties related to clinical services including appointment scheduling, returning messages for patients as requested by physicians.

• Fills out FMLA or disability paperwork for assigned physicians.

• Performs medical receptionist duties as necessary: answers telephone, screens calls, takes messages, works on incoming faxes, takes payments, and provides information.

• Obtains, verifies, and updates patient information and provides support services to patients and medical staff.

• Obtains prior authorization for ordered imaging and prescriptions.

• Checks physician voicemail 2–3 times daily.

• Assists team’s scribe with prescription refill requests.

• Works with the team’s scribe to address physician’s telephone encounters and documents.

• Performs daily assigned tasks related to JCAHO or CLIA compliance.

• Performs daily, weekly, and monthly cleaning of the clinical area as assigned by the clinical supervisor—including exam rooms, procedure rooms, patient restrooms, lab, and instrument cleaning area.

• Other duties as assigned by admin.

Performance Requirements:

1. Patient Care

• Escort and prepare patients for examination or treatment.

• Obtain and record vital signs, medical history, and other relevant patient information.

• Assist urologists with procedures, examinations, and urological tests.

• Educate patients on urological procedures, treatments, and post-care instructions.

• Administer medications and injections as directed by the urologist.

2. Clinical Support

• Prepare and maintain urology exam rooms with necessary supplies and equipment.

• Sterilize and maintain medical instruments and equipment.

• Perform basic diagnostic tests such as urinalysis and bladder scans.

• Assist in urological diagnostic procedures, including cystoscopies and urodynamic studies.

3. Administrative Duties

• Schedule appointments, surgeries, and follow-up visits for urology patients.

• Manage patient records, ensuring accuracy and confidentiality.

• Handle billing and coding related to urology procedures and visits.

• Obtain and verify insurance information and process prior authorizations.

• Answer phone calls, address patient inquiries, and provide information as needed.

4. Collaboration

• Coordinate with other healthcare professionals, including nurses, physicians, and administrative staff.

• Communicate effectively with patients to ensure they understand their treatment plans and follow-up instructions.

• Assist in the coordination of care with external healthcare providers and specialists.

5. Equipment and Supplies

• Maintain an inventory of urology-related supplies and reorder as necessary.

• Ensure the proper functioning and calibration of urological equipment.

• Report any equipment malfunctions or issues promptly.

6. Compliance and Quality Assurance

• Adhere to all relevant healthcare regulations and protocols.

• Maintain compliance with HIPAA regulations and patient privacy policies.

• Participate in quality assurance initiatives and continuous improvement efforts.

Essential Knowledge, Skills and Abilities:

Knowledge:

• Medical terminology and office procedures.

• Grammar, spelling, and punctuation to type from draft copy and review/edit reports and correspondence.

• Basic arithmetic to make calculations, balance/reconcile figures, and make changes accurately.

• Medical assisting tasks including taking vital signs, drawing blood, lab processing, procedure prep, and RX prior authorizations.

• Healthcare systems, regulations, policies, and functions.

• Infection control and safety standards.

Skills:

• Operating office equipment.

• Organizational skills: time management, prioritization, multitasking, and problem-solving.

• Basic computer skills.

Abilities:

• Type 40 WPM using word-processing software; able to use Microsoft Excel, email, internet, PowerPoint.

• Read, understand, and follow oral and written instructions.

• Sort and file materials correctly using alphabetic or numeric systems.

• Communicate clearly and concisely.

• Establish and maintain effective working relationships with patients, physicians, clinical staff, and the public

Education:
High school diploma or GED. Diploma as a medical administrative assistant from an accredited medical vocational course preferred. Certification of CCMA, RMA, or CMA preferred.

Experience:
Minimum one year of administrative assistant experience in a medical office setting.

Equipment Operated:
Office machinery including computers, cystoscopy scopes/carts, ultrasound machines, autoclave, and instruments for several procedures.

Work Environment:
Work performed in an office environment with frequent contact with staff and patients.

Mental/Physical Requirements:
Manual dexterity for office machine operation, including computer and clinical equipment; stooping, bending, or standing for extended periods. Stress may be triggered by multiple staff demands and deadlines.