Medical Assistant- Virtual Care Support Services

Job Type: Full-Time
Work Location: In Person

Position Overview

The Virtual Care Support Services Medical Assistant supports virtual care delivery, Remote Patient Monitoring (RPM), and Quality Department initiatives, with a primary focus on patients with cardiovascular conditions. This role is critical to patient engagement, proactive monitoring, and care coordination and requires extensive phone-based communication with patients and caregivers.

The ideal candidate has prior experience in cardiovascular care, is comfortable working in a fast-paced, metrics-driven environment, and demonstrates strong clinical judgment within defined protocols.

Key Responsibilities

• Perform outbound and inbound phone-based patient outreach for RPM and chronic cardiovascular care programs
• Monitor and review RPM data (e.g., blood pressure, heart rate, weight) and identify trends or abnormal values
• Escalate clinical concerns to the Advanced Practice Providers (APPs) or physicians per established cardiovascular care protocols
• Educate patients on cardiovascular disease management, medication adherence, lifestyle modifications, and RPM device usage
• Conduct routine follow-ups to assess symptoms, adherence, and care plan effectiveness
• Document all patient interactions, monitoring data, and care coordination activities accurately in the EHR and RPM Platform.
• Collaborate with physicians, APPs, care managers, and quality teams to ensure coordinated care delivery
• Assist with Quality Department programs, including care gap outreach, quality measure support, and data collection
• Provide education and support to caregivers to enhance chronic cardiovascular disease management
• Maintain compliance with HIPAA, RPM billing workflows, and organizational policies

Required Qualifications

• High school diploma or equivalent required
• Completion of an accredited Medical Assistant program required.

• A minimum of 5 years of experience as a medical assistant is required
• Minimum 2-3 years of hands-on experience in a cardiovascular or cardiology care setting (REQUIRED)
• Strong understanding of cardiovascular conditions such as hypertension, heart failure, coronary artery disease, and arrhythmias
• Proficiency with Electronic Health Records (EHR) and telehealth or RPM platforms
• Excellent verbal communication skills with comfort managing high-volume phone outreach
• Knowledge of HIPAA, healthcare compliance, and clinical documentation standards

Preferred Qualifications

• Experience in Chronic Care Management (CCM) and/or Remote Patient Monitoring (RPM)
• Experience supporting quality programs, value-based care, or population health initiatives