Medical Assistant/Patient Care Advocate

Caras Health is a concierge internal medicine practice. We provide the highest level of care to our patients in a small private office setting with three internal medicine physicians in Portola Valley. The Patient Care Advocate supports one of the physicians.

This position is onsite five days per week, possibly four onsite and one remote.

On remote work days, you must be within driving distance of the office in the occasional event you are needed to backup for sick/out-of-office staff.

Key Duties

Greeting patients as they arrive to appointments

Performing blood draws, taking vitals, giving injections

Basic wound care

Patient care advocate: helping patients schedule appointments with specialists, supporting pre-authorizations with insurance companies

Answering phones and patient emails

Customer service

Effectively respond to inquiries from patients and/or referring physicians in an accurate and timely fashion.

Other administrative activities

Requirements

Excellent interpersonal skills and a patient-focused approach

Excellent written skills

Excellent organizational skills

Highly detail oriented

Highly competent at blood draws, injections

Obsessive with follow-up and seeing tasks through to completion

Ability to multi-task and manage many critical tasks in an organized and efficient manner

Professionalism, reliability

Ability to work independently

Discretion and appropriate judgment regarding patient confidentiality

Qualifications

Minimum 5 years of directly relevant experience in medical care setting

Typical Office software - email, word processing, basic spreadsheets required

Electronic medical record experience preferred

Bachelor’s Degree or equivalent preferred

Writing sample may be requested with application

Training regarding HIPAA may be required

Covid-19 vaccination required

Job Type: Full-time

Pay: $40.00 - $55.00 per hour

Benefits:

• Retirement plan

Medical Specialty:

• Internal Medicine
• Primary Care

Application Question(s):

• Are you proficient in phlebotomy?

Education:

• Associate (Preferred)

Work Location: In person