Medical Billing Administrative Aide - Fire Department

Since 1985 the Phoenix Fire Department has provided 9-1-1 ambulance services to the citizens of Phoenix. In 2023, the Phoenix Fire Department transported over 96,000 patients in response to 911 EMS (Emergency Medical Services) calls, resulting in charges of $116 million. The fees associated with ambulance transportation are user-based and require a complete billing and collection operation. Admin Aides perform a prebilling audit of the field documents, creating the cleanest billing document available. They submit claims, write appeals and process refunds in compliance with State and Federal Regulations. They contact and correspond with customers, hospitals, and insurance companies to obtain a speedy revenue recovery and an exceptional collection rate. ETS manages multiple medical and billing documents in compliance with both Federal and State confidentiality laws.

Admin Aide duties are performed within closely controlled timelines. Daily batches of charges are processed and produced for medical billing. Individual accounts are constantly updated and submitted for payment.

The responsibilities include and are not limited to:

• Audit the EMS incident reports to bill for fees associated with 911 transports.
• Search for and verify patient and insurance information (name, address, phone, insurance eligibility, etc.).
• Verify insurance eligibility with State, Federal, and commercial insurance plans.
• Determine level of service, treatment, and supply fees.
• Assign ICD-10 codes for standard billing to insurance companies.
• Prepare and reconcile daily transport ticket batches.
• Take phone calls from patients, insurances, and other associated parties.
  • Answer billing questions; resolve billing issues; obtain and update patient and insurance information.
• Follow up with insurance payors on outstanding claims, online and over the phone.
• Review information from documents received from hospitals and patients, and update accounts accordingly.
• Receive and process credit card payments (phone / mail).
• Submit electronic and paper claims to multiple payors.
• Perform quality assurance tasks daily, weekly, and monthly.

This is an in-person position and enjoys a 40-hour Monday through Friday work schedule.

• Ability to speak Spanish is desirable.
• Data entry skills.
• Knowledge of non-medical billing.
• Strong customer services skills in potentially difficult circumstances.

Pay Range: $20.51 to $35.08 per hour.

Hiring Range: $20.51 to $31.82 per hour.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only: Please understand that this is pay grade 343. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

A comprehensive benefits package is offered which includes:

• for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 003 Benefits

• Four years of experience performing clerical duties.
• OR Bachelor's degree in public or business administration or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
For information regarding pre-screening and driving positions,
• .
• The City job description can be found here.

The minimum qualifications listed above, plus:

• Experience with ambulance coding (ICD10 and HCPCS).
• Medical insurance eligibility experience.
• Experience with auditing / quality control.
• Experience working with health insurance claim denials and appeals.
• CAD/RMS and/or ZOI EPCR experience.
• Experience with payment entry and/or reconciling medical claims.
• Experience using Respond ambulance billing software.

Recruitment closes April 21, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

• Job interviews may be held by video or audio conference.
If you are in need of computer resources,
• for free options.
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• for more information.
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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.

Admin Aide, JC:06020, ID# 61428, 4/16/2026, USM, CM, Benefits:003

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.